Key Holder

Petco • Cameron Park, CA

16d • Onsite

About The Position

The Key Holder is a trusted member of Petco’s leadership team who helps ensure smooth daily operations, exceptional customer service, and a safe, secure environment for pets, partners, and customers. The role supports store leadership by supervising partners, opening and closing the store, and serving as a point of contact when management is not present. It is suited to someone who enjoys leading on the sales floor, solving problems in the moment, and delivering a great customer experience.

The position is primarily performed in a Pet Care Center retail environment, with regular time on the sales floor engaging with partners, customers, and pets. Most work is indoors, though occasional duties may include bank deposits, merchandise transport, or community events. The role includes frequent standing and walking, bending, kneeling, reaching, and lifting, and requires the ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds. It also involves working near animals and potential exposure to animal dander, odors, noises, and cleaning chemicals. Flexible availability is needed to support store operating hours, including evenings, weekends, and holidays; limited travel may be required for training, meetings, or community engagement.

Requirements

• Previous retail experience is required.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail-oriented.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Flexible availability to support operating hours, including evenings, weekends, and holidays.
• Ability to work in proximity to animals and tolerate exposure to animal dander, odors, noises, and cleaning chemicals.

Nice To Haves

• Key holder or supervisory experience is preferred.

Responsibilities

• Uphold animal care standards and ensure the health, safety, and proper handling of animals.
• Promote a safe and welcoming environment for pets, pet parents, and partners, and follow animal welfare, safety, and store-operation policies and procedures.
• Deliver friendly, knowledgeable, and solution-oriented customer service; answer customer questions and resolve concerns promptly and professionally.
• Support and supervise store partners, maintain productivity and morale, provide shift guidance, and assist with training new partners.
• Open and close the store while following cash-handling, safety, and security protocols.
• Support daily store operations, including sales, task execution, and recovery, and act as the primary point of contact when store management is absent.
• Maintain merchandise presentation and in-stock conditions, including planograms, pricing accuracy, signage, and promotional setups.
• Assist with inventory activities, including restocking, product replenishment, cycle counts, inventory integrity, paperwork, and shrink awareness.
• Monitor inventory and merchandising conditions, identify out-of-stocks or issues, and communicate or escalate them to store leadership.
• Process transactions, refunds, and exchanges accurately and efficiently, including cashiering and point-of-sale transactions.
• Model Petco selling behaviors and service expectations and support sales initiatives and promotions to help achieve store goals.
• Maintain a clean, organized, and visually appealing store environment.
• Ensure compliance with company policies, procedures, and safety standards.

Benefits

• The job posting references health and financial benefits, 401(k), incentives, and paid time off (PTO) through Petco Total Rewards.
• Purpose-driven work that makes a difference for pets and people.
• Opportunities to build leadership skills and grow a career.
• A collaborative, inclusive team culture.
• A stepping stone for future leadership opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed