PROSHOP - Key Holder, Retail Stores
Dallas Cowboys & Jones Entities•Grand Prairie, TX
About The Position
The Key Holder supports the Dallas Cowboys Pro Shops’ selling culture and helps deliver a world-class shopping experience for fans while maximizing sales and profit. The role creates an energetic environment, supports teammates in using the Star Service model and selling skills, and helps maintain store presentation and operational standards. The Key Holder also assists the Store Manager with onboarding and training, promotes Dallas Cowboys United Membership packs, protects store assets, and completes opening and closing procedures.
Requirements
- High school diploma or GED.
- Must be at least 18 years old.
- Able to stand for extended periods of four hours or longer.
- Able to lift 30 pounds.
- Strong communication skills.
- Able to troubleshoot and solve problems while remaining calm in challenging situations.
- Demonstrates honesty and integrity in decisions and actions.
- Demonstrates flexibility and adapts quickly to change while maintaining productivity and effectiveness.
- Able to work flexible hours, including nights, weekends, and holidays.
Nice To Haves
- Previous experience in a retail setting.
Responsibilities
- Create a fun and energetic environment for fans and teammates.
- Encourage teammates to use the Star Service model and selling skills to foster positive customer connections and loyalty.
- Provide customer-focused service and proactively learn and share product knowledge and merchandise campaigns.
- Uphold visual merchandising standards and keep the sales floor, cash wrap, fitting room, and stockroom neat, clean, organized, safe, and well maintained.
- Engage in relationship-focused selling, advise customers, upsell, and promote additional products to maximize sales.
- Motivate teammates to meet performance expectations and contribute to daily store KPIs individually and as a team.
- Assist the Store Manager with onboarding new associates and training in point-of-sale execution, merchandising standards, and customer service.
- Promote Dallas Cowboys United Membership packs to fans.
- Follow and accurately communicate company policies and procedures.
- Protect assets through proactive customer engagement, accurate merchandise check-in, and consistent cash-handling accuracy.
- Complete opening and closing procedures and balance customer service with operational tasks.
Benefits
- 40% employee discount for eligible employees.
- Paid sick time.
- Bi-weekly pay with on-demand pay flexibility.
- Access to Employee Assistance Programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
