Key Holder

Nothing Bundt Cakes #152•Brownsville, TX

14d•$10 - $13

About The Position

The Key Holder supports the Manager with daily bakery operations, including opening and closing procedures. As a Joy Creator, this role provides exceptional guest service, creates a warm and welcoming atmosphere, processes transactions accurately, and assists guests in person and by phone. The Key Holder also performs Crafting Department responsibilities, helps maintain a clean and organized work area, and completes clerical and administrative tasks that support smooth bakery operations and a positive guest experience. The role requires flexibility to work various shifts, including early mornings, evenings, weekends, and holidays, according to changing business demands. Compensation is $10.00–$13.00 per hour.

Requirements

Must be flexible to work various shifts, including early mornings, evenings, weekends, and holidays, based on changing business demands.

Responsibilities

Co-facilitate bakery opening and closing, including cash-drawer balancing and bank deposits.
Suggest creative solutions, such as add-ons and retail products, to create an exceptional guest experience.
Assist guests with orders in person and by phone.
Operate and balance the POS accurately and efficiently.
Maintain current and complete knowledge of prices, products, and promotions.
Coordinate the timing of orders between Guest Services and Bakery Departments.
Co-manage special-order fulfillment through web and email for individual guests and corporate accounts, including large or complex orders and deliveries.
Help coordinate and participate in local community events that support marketing and brand-building.
Keep the Crafting/Joy Creator area clean and sanitized, including crafting bins, drawers, and the back-of-house POS station.
Perform Crafting and Joy Creating department duties proficiently.
Ensure managerial daily instructions are completed.
Uphold company policies and food safety standards.
Price and organize retail merchandise, ensuring products are accurately labeled and properly stocked or stored in designated bins.
Monitor, prioritize, and respond to emails and customer inquiries professionally and promptly.
Review and manage GEM cases, resolving issues in the system and coordinating follow-up with management as needed.
Communicate with fundraising groups to obtain updates and event details, and enter information accurately into the system.
Create, maintain, and close house accounts and follow up on outstanding accounts to ensure accurate records.
Assist with receiving, loading, and unloading deliveries from shipping vendors and suppliers, working with the team to handle inventory efficiently.
Maintain organization and accuracy while supporting daily store operations, customer service, and administrative and operational tasks.
Assist other departments as needed.