Key Holder

Petco • Columbus Olentangy, OH

13d

About The Position

The Key Holder is a trusted member of the Petco leadership team who supports smooth daily store operations, exceptional customer service, and a safe, secure environment for pets, partners, and customers. The role supports store leadership by supervising partners, opening and closing the store, and acting as a point of contact when management is not present. It suits someone who enjoys leading on the sales floor, solving problems in the moment, and delivering a positive customer experience.

The position is primarily performed in a Pet Care Center retail environment, with regular work on the sales floor alongside partners, customers, and pets. Most work takes place indoors, although occasional tasks may take the employee outside the Pet Care Center for bank deposits, merchandise transport, or community events. The role involves frequent standing and walking, as well as bending, kneeling, reaching, and lifting. Employees must be able to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds and work near animals, animal dander, odors, noises, and cleaning chemicals. Flexible availability is required to support store operating hours, including evenings, weekends, and holidays. Limited travel may be required for training, meetings, or community engagement. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Requirements

• Previous retail experience is required.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail oriented.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Flexible availability to work during store operating hours, including evenings, weekends, and holidays.
• Ability to work in proximity to animals and exposure to animal dander, odors, noises, and cleaning chemicals.

Nice To Haves

• Key holder or supervisory experience.

Responsibilities

• Uphold Petco animal care standards and ensure the health, safety, and proper handling of animals.
• Promote a safe, welcoming environment for pets, pet parents, and partners, and follow animal welfare, safety, and store operation policies.
• Deliver friendly, knowledgeable, and solution-oriented customer service and address customer questions and concerns promptly and professionally.
• Support and supervise partners, maintain productivity and positive morale, and provide guidance during assigned shifts.
• Assist with training new partners and reinforce best practices on the sales floor.
• Open and close the store while following cash handling, safety, and security protocols.
• Support daily store operations, including sales, task execution, and recovery.
• Maintain merchandise presentation and in-stock conditions, including planograms, pricing accuracy, signage, and promotional setups.
• Assist with inventory counts, replenishment, cycle counts, inventory integrity, required paperwork, and shrink awareness.
• Identify out-of-stocks, low inventory, and merchandising issues, and communicate or escalate issues to store leadership.
• Process transactions, refunds, and exchanges accurately and efficiently.
• Act as the primary point of contact in the absence of store management.
• Support sales initiatives and promotions to help achieve store goals.
• Model Petco selling behaviors and service expectations and escalate concerns appropriately.

Benefits

• Purpose-driven work that makes a difference for pets and people.
• Opportunities to build leadership skills and grow your career.
• A collaborative, inclusive team culture.
• A strong stepping stone for future leadership opportunities.
• Health and financial benefits, 401(k), incentives, and paid time off (PTO) are referenced in the Petco Total Rewards overview.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed