About The Position

The Key Holder supports the Store Manager and Assistant Manager in ensuring the smooth and efficient operation of the store. The role leads by example through coaching and mentoring, demonstrating the behaviors expected of the sales team to deliver inspirational, authentic, and personalized customer service and achieve sales and customer service targets. The Key Holder performs start- and end-of-day cash reconciliation and is responsible for opening and closing the store on a rota basis. This role is suited to an ambitious self-starter with previous retail experience seeking a first supervisory opportunity and a long-term career in prestige beauty.

Requirements

  • Proven retail experience, preferably within cosmetics.
  • Ability to provide inspirational, authentic, and personalized customer service.
  • Ability to work retail hours, including days, nights, weekends, and special events in a fast-paced work environment.
  • Previous experience with retail point-of-sale software.
  • Applicants must be able to provide proof of the right to live and work in the country if invited to interview.

Nice To Haves

  • Previous retail operations experience, including cash reconciliation and opening and closing the store.
  • Previous supervisory experience, including coaching and mentoring others to achieve sales and customer service targets.

Responsibilities

  • Support the Store Manager and Assistant Manager in the smooth and efficient running of the store.
  • Coach and mentor the sales team and model behaviors that support inspirational, authentic, and personalized customer service.
  • Help achieve sales and customer service targets.
  • Carry out start- and end-of-day cash reconciliation.
  • Open and close the store on a rota basis.

Benefits

  • Competitive remuneration and benefits package.
  • May be eligible for an annual discretionary bonus, with potential for overachievement based on performance and company results.
  • Health insurance coverage, including medical, dental, and vision insurance, for eligible employees.
  • Wellness and family support programs.
  • Life and disability insurance.
  • Retirement savings plans.
  • Paid leave programs.
  • Education-related programs.
  • Paid holidays and vacation time.
  • Progressive career opportunities, training, and development.
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