Key Holder

Petco • Clovis, CA

2d • Onsite

About The Position

The Key Holder is a trusted member of Petco’s leadership team who supports smooth daily store operations, exceptional customer service, and a safe and secure environment for pets, partners, and customers. The role supervises partners, opens and closes the store, and serves as a point of contact when store management is absent. It is suited to someone who enjoys leading on the sales floor, solving problems, and delivering a positive customer experience.

The position is primarily performed in a Pet Care Center retail environment. The Key Holder is regularly present on the sales floor and engages with partners, customers, and pets. Most work is indoors, though occasional duties may take place outside the store, such as making bank deposits, transporting merchandise, or attending community events. The role involves frequent standing and walking, as well as bending, kneeling, reaching, and lifting. The employee must be able to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds, work around animals and cleaning chemicals, and support operating hours that include evenings, weekends, and holidays. Limited travel may be required for training, meetings, or community engagement. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of the role.

Requirements

• Previous retail experience is required.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail-oriented.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.
• Ability to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.

Nice To Haves

• Key holder or supervisory experience is preferred.

Responsibilities

• Uphold Petco animal care standards and ensure the health, safety, and proper handling of animals.
• Promote a safe and welcoming environment for pets, pet parents, customers, and partners.
• Follow policies and procedures related to animal welfare, safety, and store operations.
• Deliver friendly, knowledgeable, and solution-oriented customer service.
• Support and supervise store partners, maintaining productivity and positive morale.
• Assist with training new partners and reinforcing best practices on the sales floor.
• Help maintain a clean, organized, and visually appealing store.
• Open and close the store while following cash handling, safety, and security protocols.
• Support daily store operations, including sales, task execution, and recovery.
• Execute merchandising standards, including planograms, pricing, signage, and promotional setups.
• Assist with restocking, cycle counts, inventory integrity, and required inventory paperwork.
• Identify out-of-stocks, low inventory, and merchandising issues, and communicate them to store leadership.
• Process transactions, refunds, and exchanges accurately and efficiently.
• Serve as the primary point of contact when store management is absent.
• Support sales initiatives and promotions to help achieve store goals.
• Maintain merchandise presentation and in-stock conditions to Petco standards.
• Ensure accurate pricing and signage throughout the store.
• Assist with inventory counts, product replenishment, and shrink awareness.
• Monitor merchandising and inventory conditions during shifts and escalate issues as needed.
• Ensure compliance with company policies, procedures, and safety standards.
• Address customer questions and resolve concerns promptly and professionally.
• Model Petco selling behaviors and service expectations.
• Provide guidance and direction to partners during assigned shifts and escalate concerns to store leadership.

Benefits

• Purpose-driven work that makes a difference for pets and people.
• Opportunities to build leadership skills and grow your career.
• A collaborative, inclusive team culture.
• A strong stepping stone for future leadership opportunities.
• Health and financial benefits, 401(k), incentives, and paid time off are referenced in the Petco Total Rewards overview.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed