Key Holder (Part-Time Seasonal) @ Hilton Americas - Houston

Event Network•Houston, TX

151d•Onsite

About The Position

The Key Holder supports the store’s day-to-day operations alongside the management team and helps create memorable guest experiences. The role involves providing service that meets company standards, processing sales accurately and efficiently, restocking merchandise, and completing other tasks assigned by store management. Key Holders also complete store procedures and paperwork and help protect company and store assets.

Requirements

Experience as a keyholder or supervisor in a retail environment.
Merchandising experience organizing and presenting products in a visually appealing way.
Friendly, outgoing personality with a service mindset.
Must be at least 21 for liquor sales.
Flexible availability, including weekends, holidays, and morning and evening shifts.
Ability to stand for up to 8 hours, except during required breaks and meal periods.
Ability to frequently lift and/or move up to 40 pounds.
Ability to read, count, and write accurately to complete required paperwork.

Responsibilities

Greet store guests promptly and offer assistance.
Use suggestive selling, open-ended questions, promotions, and add-on recommendations to support sales.
Stay knowledgeable about products, promotions, sales targets, and key performance indicators.
Follow merchandise presentation guidelines, maintain store cleanliness, receive shipments, replenish merchandise, and rotate products when restocking.
Follow Event Network and hotel appearance and dress standards.
Process cash, credit card, employee discount, guest room charge, and hotel property charge transactions accurately and efficiently.
Complete store paperwork and procedures, including printing register reports, conducting cycle counts, and opening and closing the store.
Recognize security risks and help prevent and appropriately handle situations that could result in loss.
Follow applicable state and federal laws, company policies, and procedures for store operations, timekeeping, the hotel, loss prevention, and human resources.
Work collaboratively with staff to achieve store goals and contribute to a positive work environment.