Key Holder

Nothing Bundt Cakes•Brownsville, TX

14d

About The Position

The Key Holder supports the Manager with daily bakery operations, including opening and closing procedures. As a Joy Creator, this role provides exceptional guest service, creates a warm and welcoming atmosphere, processes transactions accurately, and assists guests in person and by phone. The Key Holder also performs Crafting Department responsibilities, helps maintain a clean and organized work area, and completes clerical and administrative tasks to support efficient bakery operations and an outstanding guest experience. The role requires flexibility to work various shifts, including early mornings, evenings, weekends, and holidays, based on changing business demands.

Responsibilities

Co-facilitate bakery opening and closing, including balancing cash drawers and making bank deposits.
Suggest creative solutions, such as add-ons and retail products, to improve the guest experience.
Assist guests with orders in person and by phone.
Operate and balance the POS accurately and efficiently.
Maintain current knowledge of prices, products, and promotions.
Coordinate order timing between Guest Services and Bakery Departments.
Co-manage special-order fulfillment through web and email for individual guests and corporate accounts, including large or complex orders and deliveries.
Help execute local community marketing strategies by coordinating and participating in special brand-building events.
Keep the Crafting/Joy Creator area clean and sanitized, including crafting bins, drawers, and the back-of-house POS station.
Perform Crafting and Joy Creating Department responsibilities proficiently.
Ensure managerial daily instructions are completed.
Uphold company policies and food safety standards.
Price and organize retail merchandise, ensuring products are accurately labeled and properly stocked or stored in designated bins.
Monitor, prioritize, and respond professionally and promptly to emails and customer inquiries.
Review and manage GEM cases, resolve issues in the system, and coordinate follow-up with management as needed.
Communicate with fundraising groups to obtain updates, gather event details, and enter information accurately into the system.
Create, maintain, and close house accounts, and follow up on outstanding accounts to support accurate recordkeeping.
Assist with receiving, loading, and unloading deliveries from shipping vendors and suppliers, working with the team to handle inventory efficiently.
Maintain organization and accuracy while supporting daily store operations, customer service, and administrative and operational tasks as needed.
Assist other departments as needed.