Key Holder

Petco • Hamilton, NJ

6d

About The Position

The Key Holder is a trusted member of Petco’s leadership team who helps ensure smooth daily operations, exceptional customer service, and a safe, secure environment for pets, partners, and customers. The role supports store leadership by supervising partners, opening and closing the store, and serving as a point of contact when management is not present. It is suited to someone who enjoys leading on the sales floor, solving problems in the moment, and delivering a great experience every day.

The position is primarily performed in a Pet Care Center retail environment. The Key Holder is regularly present on the sales floor, leading by example and engaging with partners, customers, and pets. Most work is indoors, although occasional duties may require leaving the store for bank deposits, merchandise transport, or community events. Limited travel may be required for training, meetings, or community engagement. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of the role.

Requirements

• Previous retail experience is required.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail-oriented.
• Ability to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.

Nice To Haves

• Key holder or supervisory experience.

Responsibilities

• Uphold Petco’s animal care standards and ensure the health, safety, and proper handling of animals.
• Promote a safe, welcoming environment for pets, pet parents, and partners, and follow policies and procedures for animal welfare, safety, and store operations.
• Deliver friendly, knowledgeable, and solution-oriented customer service; address questions and resolve concerns promptly and professionally.
• Support and supervise store partners, maintain productivity and positive morale, and provide guidance and direction during assigned shifts.
• Assist with training new partners and reinforce best practices and Petco’s selling behaviors on the sales floor.
• Maintain a clean, organized, and visually appealing store, including merchandise presentation and in-stock conditions.
• Open and close the store in accordance with cash-handling, safety, and security protocols.
• Support daily store operations, including sales, task execution, and recovery.
• Execute merchandising standards, including planograms, pricing accuracy, signage, and promotional setups.
• Assist with inventory counts, restocking, cycle counts, inventory integrity, replenishment, shrink awareness, and required inventory paperwork.
• Identify out-of-stocks, low inventory, and merchandising issues; communicate or escalate issues to store leadership.
• Process transactions, refunds, and exchanges accurately and efficiently.
• Act as the primary point of contact when store management is absent.
• Support sales initiatives and promotions to help achieve store goals.
• Ensure compliance with company policies, procedures, and safety standards.

Benefits

• Opportunities to build leadership skills and grow your career.
• Collaborative, inclusive team culture.
• A strong stepping stone for future leadership opportunities.
• Petco Total Rewards includes health and financial benefits, 401(k), incentives, and PTO; details are available through the linked benefits overview.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed