Full Time Key Holder - BOSS Outlet- Charlotte

HUGO BOSS Retail, Inc.•Charlotte, NC

27d

About The Position

HUGO BOSS is seeking a Key Holder to represent the brand and help deliver an exceptional shopping experience. The role supports sales and store operations by presenting merchandise effectively, using proactive sales techniques, developing customer relationships, and helping execute operational strategies that contribute to positive operating profits. The position also supports opening store operations and maintains professional standards in customer service, communication, product knowledge, and personal presentation. HUGO BOSS currently requires employees to be fully COVID vaccinated, including a booster, by their start date. Reasonable accommodations may be provided for qualifying medical or religious reasons, subject to applicable law.

Requirements

One to two years of specialty retail management experience.
Excellent organizational, analytical, and leadership skills.
Strong customer-service and communication skills.
Independent, self-motivated, detail-oriented, and entrepreneurial approach.
Strong business acumen and interpersonal skills.
Ability to meet the company's stated COVID vaccination policy by the start date, subject to applicable accommodations.

Nice To Haves

Bachelor's degree preferred, or equivalent experience.

Responsibilities

Achieve sales goals and develop personal sales through proactive techniques, client-book use, and active customer tracking and profiling.
Understand how and when to close a sale and remain aware of annual, monthly, and daily sales goals.
Deliver exceptional, proactive customer service and create a lasting, positive impression.
Maintain professional standards and follow through on commitments to customers.
Keep current with customer service standards and communicate return and exchange policies.
Inform customers about upcoming events and proactively suggest ways to improve customer service.
Assist with re-merchandising as needed and maintain back stock.
Communicate with sales associates, support staff, managers, corporate personnel, and customers.
Maintain professional dress and high personal-grooming standards; wear the provided uniform when available.
Participate in product-knowledge seminars and communicate knowledge of product designs, products, and lifestyles to customers.
Demonstrate general knowledge of alteration procedures.
Support opening store operations.