Key Holder
About The Position
The Key Holder is responsible for achieving individual sales objectives and developing and servicing customers at the Montblanc Chicago boutique. The role supports boutique operations by opening and closing the store as needed, maintaining its aesthetic quality, and handling communications with the corporate office and product transfers when management is absent. The Key Holder also helps ensure loss-prevention procedures are followed and provides customer service informed by strong product knowledge. The position requires previous retail sales experience; experience with jewelry or high-end luxury products is preferred. Candidates should have strong customer-service, interpersonal, communication, computer, and organizational skills, and be fluent in English and Spanish. The role involves standing on the sales floor for most of the workday, reaching and bending to access products, occasionally using a ladder, and unpacking or lifting large product boxes. The expected hourly range is $22–$26, based on relevant skills and experience.
Requirements
- Previous experience in retail sales.
- Strong understanding of customer-service needs and customer priorities.
- Ability to establish and maintain effective customer relationships and gain customers’ trust and respect.
- Excellent interpersonal, communication, and computer skills.
- Strong attention to detail and ability to handle multiple tasks simultaneously.
- High school graduate or equivalent.
- Fluent in English and Spanish.
- Able to work open availability, including nights, weekends, and holidays.
- Able to stand on the sales floor for 90% of the workday, reach and bend to access products, occasionally use a ladder, and unpack and/or lift large boxes containing products.
Nice To Haves
- Jewelry or high-end luxury product sales experience is preferred.
- A college degree is preferred.
Responsibilities
- Achieve preset sales objectives.
- Develop a network and clientele.
- Capture and update client information to promote boutique relationships and sales.
- Maintain strong product knowledge across the various collections.
- Provide outstanding customer service.
- Develop a working knowledge of simple pen repair and after-sales service techniques.
- Maintain the aesthetic quality of the store.
- Open and close the boutique as required.
- Handle communication with the corporate office in the absence of management.
- Ensure loss-prevention procedures are followed according to protocol.
- Handle transfers in the absence of management.
Benefits
- Company-sponsored health, dental, drug, and vision programs.
- Life insurance and disability benefits.
- RRSP program with employer match.
- Paid time off.
- Maternity leave top-up program.
- Employee assistance program.
- Volunteer days off.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
