Full Time Key Holder - BOSS Store, Mall of America

HUGO BOSS Retail, Inc.•Bloomington, MN

30d•Onsite

About The Position

HUGO BOSS is hiring a Key Holder for its BOSS Store at the Mall of America. The role helps convey a positive impression of HUGO BOSS by delivering an exceptional shopping experience, showcasing the brand through merchandise presentations, and executing operational strategies that support positive operating profits. The Key Holder serves as a brand ambassador and contributes to a team focused on creating excellent customer experiences. The position combines sales, customer service, product knowledge, store presentation, communication, and opening-store operations. The Key Holder works to achieve sales goals, build and maintain client relationships, support merchandising and back-stock upkeep, and maintain professional standards with customers, peers, and management.

Requirements

One to two years of specialty retail management experience.
Excellent organizational, analytical, and leadership skills.
Strong customer-service and communication skills.
Independent, self-motivated, detail-oriented, and entrepreneurial approach.
Strong business acumen and interpersonal skills.

Nice To Haves

Bachelor of Science or college degree, or equivalent experience.
Knowledge of alteration procedures.

Responsibilities

Achieve sales goals and develop personal sales through proactive selling techniques, client-book use, and client tracking and profiling.
Demonstrate knowledge of how and when to close a sale.
Maintain a positive attitude and professional standards with customers, coworkers, peers, and management.
Greet customers and maintain a friendly, poised, professional floor presence.
Maintain and update client-book profiles, and follow through on commitments made to customers.
Provide a high level of customer service, seek ideas for improving service, and create lasting positive impressions.
Keep up to date on customer-service standards and inform customers about upcoming events and return and exchange policies.
Demonstrate general knowledge of alteration procedures.
Assist with re-merchandising as needed and maintain back stock.
Communicate with sales associates, support staff, managers, corporate personnel, and customers.
Maintain professional dress and high standards of personal grooming; a uniform will be provided.
Participate in product-knowledge seminars and communicate knowledge of current product designs, products, and lifestyles to customers.
Perform opening-store operations.