Key Holder

VICI•Nashville, TN

17d

About The Position

The Key Holder assists the Store Management team in maximizing sales, providing an exceptional shopping experience, and managing the store according to company standards. This role represents the VICI brand by creating memorable customer experiences and serves as backup to management as needed. The position supports store operations, customer service, sales, inventory, and client outreach. It is full-time, with a 40-hour workweek that may include morning and afternoon shifts, evenings, and weekends.

Requirements

High school diploma.
1–3 years of prior retail experience.
Fluent ability to read, write, speak, and understand English, and communicate verbally and in writing at a professional level.
Ability to prioritize assignments and shift efforts according to department needs or business goals.
Strong customer-service orientation and a kind, gentle approach with customers.
Ability to work independently, be self-motivated, and work effectively in a team.
Clear verbal and written communication skills.
Problem-solving skills and willingness to think creatively to resolve issues.
Knowledge and proficiency with Windows (Word, Excel, PowerPoint), Mac, Google products, and standard applications such as Slack, Office365, and Chrome.
Ability to work a schedule that may include evenings and weekends.

Responsibilities

Meet personal and store sales goals by ensuring customers receive outstanding service.
Support or perform opening and closing duties on behalf of management, including counting and opening or closing registers, placing the daily deposit in the safe, and organizing and restocking the sales floor and backroom.
Ensure the building is secure when leaving by setting the alarm and locking doors.
Keep the sales floor clean, organized, and aesthetically pleasing.
Greet and assist customers while building relationships and providing a great customer experience.
Handle customer issues regarding orders and returns, escalating concerns promptly.
Contact clients by email, phone, and text to strengthen relationships and develop repeat business.
Remain open to coaching and feedback to develop in the role.
Check and respond to emails promptly.
Receive products in NetSuite and make inventory adjustments.
Manage and maintain inventory and process shipments as needed.
Package, label, and ship phone orders.
Maintain excellent knowledge of company products and department policies.