DSW Part-Time Key Holder

Designer Brands Inc.•Cincinnati, OH

4h•Onsite

About The Position

The Part-Time Key Holder supports store management in activities that drive sales and results. The role models company values and partners with the management team on store priorities, focusing on the in-store customer experience, inventory management, omnichannel activities, cashwrap efficiency, a positive work environment, and compliance with operational processes, standards, and policies. The Key Holder helps maintain customer experience and store standards, responds promptly to customer and associate feedback, completes daily opening and closing tasks, reviews daily communications, and plans and follows through on assigned work. The role supports audits and other store processes, inventory activities, and omnichannel services such as Charge/Send and Buy Online Pick Up In Store. It also helps maintain a safe store, supports associate timekeeping, communicates concerns and performance feedback to the Store Manager, and trains, coaches, and recognizes associates.

Requirements

Minimum of 2 years of workforce experience.
High school graduate or equivalent.
Excellent customer service, professionalism, a positive mindset, and enthusiasm.
Ability to develop collaborative working relationships.
Good verbal and written communication skills.
Ability to work at a fast pace and hold the team accountable to time-bound expectations.
Availability to meet business needs, including nights, weekends, holidays, and shifts outside traditional business hours.
Proficiency with technology used in customer interactions, including a register, register keyboard, iPhone, and calculator.
Ability to spend up to 100% of working time standing or walking around the store.
Ability to lift up to 50 pounds on an occasional to frequent basis.
Ability to stoop, kneel, crouch, or crawl frequently.

Responsibilities

Model Customer Experience Leader behaviors and redirect associate behaviors to support store goals and key performance indicators.
Respond promptly to customer and associate requests or feedback.
Maintain DSW store standards and complete daily opening and closing tasks, including cleaning, recovery, and maintenance.
Review daily communications, plan and execute tasks, and follow through on required actions.
Review, understand, and communicate daily progress.
Complete processes related to audits, donations, transfers, mismates, and damages.
Work with store leadership to understand and follow policies and procedures.
Participate in inventory activities, including freight receipt, product placement, markdowns, and marking out of stock.
Assist management with in-store omnichannel activities, including Charge/Send and Buy Online Pick Up In Store.
Communicate supply needs for successful store operations.
Help maintain a safe environment and report equipment issues to the Store Manager.
Address customer and associate concerns and escalate them as needed.
Support associate timekeeping activities.
Provide associate performance feedback to the Store Manager and communicate associate relations issues for follow-up.
Recognize, train, and coach associates.
Perform other associate duties and additional duties assigned by the Store Manager or other leaders.