Key Holder

Petco•Indianapolis South, IN

1d•Onsite

About The Position

The Key Holder is a trusted member of the Petco store leadership team who supports smooth daily operations, exceptional customer service, and a safe, secure environment for pets, partners, and customers. The role supervises partners during assigned shifts, opens and closes the store, and serves as the primary point of contact when store management is not present. The Key Holder leads on the sales floor, addresses immediate problems, and helps deliver a positive customer experience. The position supports animal care, store operations, merchandising, inventory, and customer service. Responsibilities include upholding animal care and safety standards; assisting with partner training and productivity; maintaining store presentation and inventory; processing transactions; and following cash-handling, safety, security, and company procedures. The role is primarily performed indoors in a Pet Care Center retail environment, with regular sales-floor engagement and occasional duties outside the store. Flexible availability is needed for evenings, weekends, and holidays, and limited travel may be required for training, meetings, or community engagement.

Requirements

Previous retail experience is required.
Strong leadership, problem-solving, and decision-making skills.
Excellent communication and interpersonal abilities.
Ability to multitask and thrive in a fast-paced environment.
Basic math skills and experience handling cash and transactions.
Reliable, responsible, and detail-oriented.
Ability to work flexibly during Pet Care Center operating hours, including evenings, weekends, and holidays.
Ability to frequently stand and walk, and to bend, kneel, reach, and lift.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Ability to work near animals and be exposed to animal dander, odors, noises, and cleaning chemicals.

Nice To Haves

Key holder or supervisory experience is preferred.

Responsibilities

Uphold animal care standards and ensure the health, safety, and proper handling of animals.
Promote a safe and welcoming environment for pets, pet parents, and partners, and follow applicable animal welfare, safety, and store-operation procedures.
Provide friendly, knowledgeable, and solution-oriented customer service; address questions and concerns promptly and professionally.
Support and supervise store partners during assigned shifts, helping maintain productivity and morale, and provide guidance and direction.
Assist with training new partners and reinforcing best practices and Petco selling and service behaviors.
Maintain a clean, organized, and visually appealing store and merchandise presentation.
Open and close the store, following cash-handling, safety, and security protocols.
Support daily store operations, including sales, task execution, and recovery.
Execute merchandising standards, including planograms, pricing, signage, and promotional setups.
Assist with inventory counts, replenishment, cycle counts, inventory integrity, and required paperwork; maintain shrink awareness.
Identify out-of-stocks, low inventory, and merchandising issues, and communicate or escalate them to store leadership.
Process transactions, refunds, and exchanges accurately and efficiently.
Act as the primary point of contact when store management is absent.
Support sales initiatives and promotions to help achieve store goals.
Occasionally perform duties outside the Pet Care Center, such as bank deposits, merchandise transport, or community events.