Key Holder

Psycho Bunny•Mcallen, TX

25d•Onsite

About The Position

The Key Holder strategically manages and promotes a sales culture in a retail environment to achieve or exceed sales, KPI, and profitability goals through short- and long-term planning and expense control. Reporting to the Store Manager, the role helps ensure consistently high customer experiences in line with Psycho Bunny’s core values and service standards. The Key Holder supports store operations, team development, merchandising, inventory, loss prevention, and visual presentation while collaborating with other team members to achieve goals.

Requirements

At least 1 year of retail management experience.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Strong communication skills and the ability to foster a customer-focused selling culture.

Responsibilities

Build a delighted and loyal customer base through engagement, conversion, and capturing customers’ phone numbers and email addresses.
Assist with recruiting, training, developing, and succession planning for high-performing, results-driven team members.
Maintain personal product knowledge and support the store team’s product knowledge and ability to communicate product information to customers.
Control payroll and create service-driven schedules that support profitability and high customer service levels.
Analyze customer profiles, buying trends, and competitive information to influence and drive business.
Manage and monitor loss prevention.
Achieve or exceed inventory and shrink goals and oversee physical inventory.
Execute and process incoming and outgoing merchandise, including transfers.
Communicate merchandise opportunities to the Store Manager.
Execute and maintain visual directives and ensure the store’s visual presentation meets or exceeds company standards.
Execute OSHA requirements to maintain a safe and compliant environment for store team members and customers.
Assist with other duties as required by the Store Manager.
Work collaboratively with other Psycho Bunny team members to achieve goals.