Key Holder

Petco•Lafayette, LA

1d•Onsite

About The Position

The Key Holder is a trusted member of the Petco leadership team who helps ensure smooth daily operations, exceptional customer service, and a safe, secure environment for pets, partners, and customers. The role supports store leadership by supervising partners, opening and closing the store, and serving as the point of contact when management is absent. It suits someone who enjoys leading on the sales floor, solving immediate problems, and delivering a strong daily customer experience. The role is primarily based in a Pet Care Center retail environment, with regular presence on the sales floor. Most work is indoors, though occasional duties may take place outside the store, such as bank deposits, merchandise transport, or community events. The position involves frequent standing and walking, bending, kneeling, reaching, and lifting, including safely moving merchandise, supplies, or animals weighing up to 50 pounds. It also involves regular customer assistance and cashiering, working near animals and exposure to animal dander, odors, noises, and cleaning chemicals. Flexible availability is required to support operating hours, including evenings, weekends, and holidays; limited travel may be required for training, meetings, or community engagement. Reasonable accommodation may be made for qualified individuals with disabilities to perform essential functions.

Requirements

Previous retail experience required.
Strong leadership, problem-solving, and decision-making skills.
Excellent communication and interpersonal abilities.
Ability to multitask and thrive in a fast-paced environment.
Basic math skills and experience handling cash and transactions.
Reliable, responsible, and detail oriented.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Flexible availability to work evenings, weekends, and holidays as needed to support Pet Care Center operating hours.
Ability to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.

Nice To Haves

Key holder or supervisory experience preferred.

Responsibilities

Uphold animal care standards and ensure the health, safety, and proper handling of animals.
Promote a safe and welcoming environment for pets, pet parents, and partners, and follow animal welfare, safety, and store-operation policies.
Deliver friendly, knowledgeable, solution-oriented customer service and address customer questions and concerns promptly and professionally.
Support and supervise partners, provide guidance during assigned shifts, and help maintain productivity and positive morale.
Assist with training new partners and reinforce best practices and Petco selling behaviors on the sales floor.
Open and close the store while following cash-handling, safety, and security protocols.
Support daily store operations, including sales, task execution, and recovery.
Maintain merchandise presentation and in-stock conditions; execute planograms, pricing, signage, and promotional setups.
Assist with inventory counts, product replenishment, cycle counts, inventory integrity, and required inventory paperwork; maintain shrink awareness.
Identify out-of-stocks, low inventory, merchandising issues, and other concerns, and communicate or escalate them to store leadership.
Process transactions, refunds, and exchanges accurately and efficiently.
Act as the primary point of contact when store management is absent.
Support sales initiatives and promotions to help achieve store goals.
Maintain a clean, organized, and visually appealing store environment.
Ensure accurate pricing and signage and compliance with company policies, procedures, and safety standards.