Key Holder

Petco•Ellisville, MO

17d•Onsite

About The Position

The Key Holder is a trusted member of the store leadership team who supports smooth daily operations, exceptional customer service, and a safe, secure environment for pets, partners, and customers. The role supervises partners, opens and closes the store, and serves as a point of contact when store management is absent. It is suited to someone who enjoys leading on the sales floor, resolving issues in the moment, and delivering a strong customer experience. The position is primarily performed in a Pet Care Center retail environment, with regular presence on the sales floor and frequent engagement with partners, customers, and pets. Most work is indoors, though occasional duties may take place outside the center, such as making bank deposits, transporting merchandise, or attending community events. The role involves frequent standing and walking, bending, kneeling, reaching, and lifting, including safely moving merchandise, supplies, or animals weighing up to 50 pounds. It also involves cashiering and point-of-sale transactions and working near animals, including exposure to dander, odors, noises, and cleaning chemicals. Flexible availability is required to support operating hours, including evenings, weekends, and holidays. A limited amount of travel may be required for training, meetings, or community engagement. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Requirements

Previous retail experience is required.
Strong leadership, problem-solving, and decision-making skills.
Excellent communication and interpersonal abilities.
Ability to multitask and thrive in a fast-paced environment.
Basic math skills and experience handling cash and transactions.
Reliable, responsible, and detail oriented.
Flexible availability to support operating hours, including evenings, weekends, and holidays.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Ability to work in proximity to animals and exposure to animal dander, odors, noises, and cleaning chemicals.

Nice To Haves

Key holder or supervisory experience is preferred.

Responsibilities

Uphold animal care standards and ensure the health, safety, and proper handling of animals.
Promote a safe and welcoming environment for pets, pet parents, and partners, and follow animal welfare, safety, and store operating policies.
Deliver friendly, knowledgeable, and solution-oriented customer service; address questions and resolve concerns promptly and professionally.
Support and supervise store partners, maintain productivity and morale, and provide guidance during assigned shifts.
Assist with training new partners and reinforcing best practices on the sales floor.
Maintain a clean, organized, and visually appealing store, including merchandise presentation and in-stock conditions.
Open and close the store while following cash-handling, safety, and security protocols.
Support daily store operations, including sales, task execution, and recovery.
Execute merchandising standards, including planograms, pricing accuracy, signage, and promotional setups.
Assist with inventory counts, replenishment, cycle counts, inventory integrity, shrink awareness, and required paperwork.
Identify out-of-stocks, low inventory, and merchandising issues, and communicate or escalate them to store leadership.
Process transactions, refunds, and exchanges accurately and efficiently.
Serve as the primary point of contact when store management is absent.
Support sales initiatives and promotions to help achieve store goals.
Model Petco selling behaviors and service expectations, and escalate concerns appropriately.
Occasionally perform tasks outside the Pet Care Center, such as bank deposits, merchandise transport, or community events; limited travel may be required for training, meetings, or community engagement.