Key Holder

Petco • Peabody, MA

2d

About The Position

The Key Holder is a trusted member of the Petco leadership team who supports smooth daily operations, exceptional customer service, and a safe, secure environment for pets, partners, and customers. The role supports store leadership by supervising partners, opening and closing the store, and serving as the point of contact when management is not present. It is suited to someone who enjoys leading on the sales floor, solving problems in the moment, and delivering a positive customer experience.

The position is primarily performed in a Pet Care Center retail environment, with regular presence on the sales floor and frequent interaction with partners, customers, and pets. Most work is indoors, though occasional duties may take place outside the center for bank deposits, merchandise transport, or community events. The role involves frequent standing and walking, bending, kneeling, reaching, and lifting or moving merchandise, supplies, or animals weighing up to 50 pounds. The employee must be comfortable working near animals and possible exposure to animal dander, odors, noises, and cleaning chemicals. Flexible availability is required to support operating hours, including evenings, weekends, and holidays; limited travel may be required for training, meetings, or community engagement. Reasonable accommodation may be made for qualified individuals with disabilities to perform essential functions.

Requirements

• Previous retail experience required.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail-oriented.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Ability to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
• Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.

Nice To Haves

• Key holder or supervisory experience.

Responsibilities

• Uphold animal care standards and ensure the health, safety, and proper handling of animals.
• Promote a safe and welcoming environment for pets, pet parents, and partners, and follow applicable animal welfare, safety, and store-operation policies.
• Deliver friendly, knowledgeable, and solution-oriented customer service; answer questions and resolve concerns promptly and professionally.
• Support and supervise store partners, guide them during assigned shifts, help maintain productivity and morale, and assist with training and reinforcing best practices.
• Open and close the store, following cash-handling, safety, and security protocols; act as the primary point of contact when store management is absent.
• Support daily store operations, including sales, task execution, recovery, and sales initiatives and promotions.
• Maintain merchandise presentation and in-stock conditions, including planograms, pricing accuracy, signage, and promotional setups.
• Assist with restocking, product replenishment, cycle counts, inventory integrity, inventory paperwork, and shrink awareness.
• Monitor inventory and merchandising conditions, identify out-of-stocks or other issues, and communicate or escalate them to store leadership.
• Process transactions, refunds, and exchanges accurately and efficiently, including cashiering and point-of-sale transactions.
• Maintain a clean, organized, and visually appealing store and ensure compliance with company policies, procedures, and safety standards.

Benefits

• Purpose-driven work that makes a difference for pets and people.
• Opportunities to build leadership skills and grow a career.
• A collaborative, inclusive team culture.
• A stepping stone for future leadership opportunities.
• Health and financial benefits, 401(k), incentives, and paid time off are referenced in the Petco Total Rewards overview.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed