Key Holder
Richemont•Chicago, IL
•Onsite
About The Position
The Key Holder at Montblanc in Chicago is responsible for achieving individual sales objectives, developing and servicing customers, and supporting boutique operations. The role includes building client relationships and maintaining product knowledge, customer service standards, and the store’s aesthetic quality. The Key Holder may open or close the boutique, handle corporate communications when management is absent, and oversee transfers and loss-prevention procedures in management’s absence.
Requirements
- Previous experience in retail sales.
- Strong understanding of customer-service needs and customer priorities.
- Ability to establish and maintain effective customer relationships and gain customers’ trust and respect.
- Excellent interpersonal, communication, and computer skills.
- Strong attention to detail and ability to handle multiple tasks simultaneously.
- High school graduate or equivalent.
- Fluent in English and Spanish.
- Able to work open availability, including nights, weekends, and holidays.
- Able to stand on the sales floor for 90% of the workday.
- Able to reach and bend to access products stored in cabinets or on shelves.
- Occasional ability to use a ladder to reach products.
- Able to unpack and/or lift large boxes containing products.
Nice To Haves
- Jewelry or high-end luxury product sales experience is preferred.
- A college degree is preferred.
Responsibilities
- Achieve preset sales objectives.
- Develop a network and clientele.
- Capture client information and consistently add information to promote boutique relationships and sales.
- Maintain strong product knowledge across the various collections.
- Provide outstanding customer service.
- Develop a working knowledge of simple pen repair and after-sales service techniques.
- Maintain the aesthetic quality of the store.
- Open and close the boutique as required.
- Handle communication with the corporate office in the absence of management.
- Ensure loss-prevention procedures are followed according to protocol.
- Handle transfers in the absence of management.
Benefits
- Company-sponsored health, dental, drug, and vision programs.
- Life insurance and disability benefits.
- RRSP program with employer match.
- Paid time off.
- Maternity leave top-up program.
- Access to an employee assistance program.
- Volunteer days off.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
