Key Holder

Petco • Gateway Brooklyn, NY

10d • Onsite

About The Position

As a Key Holder at Petco, you are a trusted member of the leadership team who helps ensure smooth daily operations, exceptional customer service, and a safe, secure environment for pets, partners, and customers. You support store leadership by supervising partners, opening and closing the store, and serving as a point of contact when management is not present. The role involves leading on the sales floor, solving problems, and delivering a positive customer experience.

The position is primarily performed in a Pet Care Center retail environment, with regular work on the sales floor and frequent interaction with partners, customers, and pets. Most work takes place indoors, though occasional tasks may involve leaving the store for bank deposits, merchandise transport, or community events. The role requires flexible availability during store operating hours, including evenings, weekends, and holidays, and limited travel may be needed for training, meetings, or community engagement.

Requirements

• Previous retail experience is required.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail oriented.
• Ability to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Flexible availability to support store operating hours, including evenings, weekends, and holidays.

Nice To Haves

• Key holder or supervisory experience is preferred.

Responsibilities

• Uphold animal care standards and ensure the health, safety, and proper handling of animals.
• Promote a safe and welcoming environment for pets, pet parents, and partners, and follow animal welfare, safety, and store-operation policies.
• Deliver friendly, knowledgeable, and solution-oriented customer service; address questions and concerns promptly and professionally.
• Support and supervise store partners, provide guidance during assigned shifts, assist with training, and reinforce best practices.
• Open and close the store while following cash-handling, safety, and security protocols.
• Support daily store operations, including sales, task execution, and recovery.
• Execute merchandising standards, including planograms, pricing accuracy, signage, and promotional setups; maintain clean, organized, visually appealing merchandise presentation and in-stock conditions.
• Assist with inventory counts, replenishment, cycle counts, inventory integrity, required paperwork, and shrink awareness.
• Identify out-of-stocks, low inventory, merchandising issues, and other concerns, and communicate or escalate them to store leadership.
• Process transactions, refunds, and exchanges accurately and efficiently.
• Serve as the primary point of contact when store management is absent.
• Support sales initiatives and promotions to help achieve store goals.
• Ensure compliance with company policies, procedures, and safety standards.

Benefits

• Purpose-driven work that makes a difference for pets and people.
• Opportunities to build leadership skills and grow your career.
• A collaborative, inclusive team culture.
• A strong stepping stone for future leadership opportunities.
• Health and financial benefits, 401K, incentives, and PTO are referenced in the Petco Total Rewards overview.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed