Key Holder

Petco•Houston River Oaks, TX

12d•Onsite

About The Position

The Key Holder is a trusted member of the Petco leadership team who helps ensure smooth daily operations, exceptional customer service, and a safe, secure environment for pets, partners, and customers. The role supports store leadership by supervising partners, opening and closing the store, and serving as a point of contact when management is not present. It suits someone who enjoys leading on the floor, solving problems, and delivering a great customer experience. The position is primarily based in a Pet Care Center retail environment, with regular sales-floor presence and engagement with partners, customers, and pets. Most work is indoors, though occasional tasks may involve leaving the store for bank deposits, merchandise transport, or community events. Limited travel may be required for training, meetings, or community engagement. Reasonable accommodation may be made for qualified individuals with disabilities to perform the essential functions.

Requirements

Previous retail experience.
Strong leadership, problem-solving, and decision-making skills.
Excellent communication and interpersonal abilities.
Ability to multitask and thrive in a fast-paced environment.
Basic math skills and experience handling cash and transactions.
Reliable, responsible, and detail oriented.
Ability to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
Flexible availability to support store operating hours, including evenings, weekends, and holidays.
Ability to travel a limited amount for training, meetings, or community engagement, as required.
Ability to regularly stand and walk and to bend, kneel, reach, and lift.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.

Nice To Haves

Key holder or supervisory experience.

Responsibilities

Uphold Petco animal care standards and ensure the health, safety, and proper handling of animals.
Promote a safe, welcoming environment for pets, pet parents, and partners, and follow animal welfare, safety, and store-operation policies.
Provide friendly, knowledgeable, and solution-oriented customer service; address questions and resolve concerns promptly and professionally.
Support and supervise store partners, provide guidance during assigned shifts, help maintain productivity and morale, and assist with training new partners.
Open and close the store while following cash-handling, safety, and security protocols.
Support daily store operations, including sales, task execution, and recovery.
Maintain merchandise presentation and in-stock conditions, including planograms, pricing accuracy, signage, and promotional setups.
Assist with inventory counts, replenishment, cycle counts, inventory integrity, shrink awareness, and required inventory paperwork.
Identify out-of-stocks, low inventory, and merchandising issues and communicate or escalate them to store leadership.
Process transactions, refunds, and exchanges accurately and efficiently.
Serve as the primary point of contact when store management is absent.
Support sales initiatives and promotions to help achieve store goals.
Maintain a clean, organized, and visually appealing store and ensure compliance with company policies, procedures, and safety standards.