Key Holder

Petco•Chandler, AZ

4d•Onsite

About The Position

The Key Holder is a trusted member of Petco’s leadership team who supports smooth daily store operations, exceptional customer service, and a safe, secure environment for pets, partners, and customers. The role supports store leadership by supervising partners, opening and closing the store, and serving as the primary point of contact when store management is not present. It is suited to someone who enjoys leading on the floor, solving problems in the moment, and delivering a strong customer experience. The role works primarily in a Pet Care Center retail environment, with regular presence on the sales floor and frequent interaction with partners, customers, and pets. Work is mostly indoors, though occasional duties may involve leaving the center for bank deposits, merchandise transport, or community events. The position involves frequent standing and walking, bending, kneeling, reaching, and lifting, including safely moving merchandise, supplies, or animals weighing up to 50 pounds. It also involves cashiering and point-of-sale transactions and working near animals, animal dander, odors, noises, and cleaning chemicals. Flexible availability is required to support operating hours, including evenings, weekends, and holidays. Limited travel may be required for training, meetings, or community engagement. Reasonable accommodations may be made for qualified individuals with disabilities to perform the essential functions.

Requirements

Previous retail experience is required.
Strong leadership, problem-solving, and decision-making skills.
Excellent communication and interpersonal abilities.
Ability to multitask and thrive in a fast-paced environment.
Basic math skills and experience handling cash and transactions.
Reliable, responsible, and detail-oriented.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Ability to work in proximity to animals and exposure to animal dander, odors, noises, and cleaning chemicals.
Flexible availability to support operating hours, including evenings, weekends, and holidays.

Nice To Haves

Key holder or supervisory experience preferred.

Responsibilities

Uphold animal care standards and ensure the health, safety, and proper handling of animals.
Promote a safe and welcoming environment for pets, pet parents, and partners, and follow animal welfare, safety, and store-operation policies and procedures.
Deliver friendly, knowledgeable, and solution-oriented customer service; answer questions and resolve concerns promptly and professionally.
Support and supervise store partners, maintain productivity and morale, and provide guidance during assigned shifts.
Assist with training new partners and reinforce best practices and Petco selling behaviors on the sales floor.
Maintain a clean, organized, and visually appealing store and merchandise presentation, including planograms, pricing, signage, and promotional setups.
Open and close the store in accordance with cash-handling, safety, and security protocols.
Support daily store operations, sales initiatives, task execution, and recovery.
Assist with inventory activities, including restocking, cycle counts, inventory integrity, inventory paperwork, replenishment, and shrink awareness.
Identify out-of-stocks, low inventory, and merchandising issues, and communicate or escalate them to store leadership.
Process transactions, refunds, and exchanges accurately and efficiently.
Ensure compliance with company policies, procedures, and safety standards.
Serve as the primary point of contact in the absence of store management.
Support sales initiatives and promotions to help achieve store goals.