Key Holder

Petco • Downey, CA

22d • Onsite

About The Position

The Key Holder is a trusted member of Petco’s leadership team who helps ensure smooth daily operations, exceptional customer service, and a safe, secure environment for pets, partners, and customers. The role supports store leadership by supervising partners, opening and closing the store, and serving as a point of contact when management is not present. It is suited to someone who enjoys leading on the sales floor, solving problems in the moment, and delivering a great experience every day.

The role is primarily performed in a Pet Care Center retail environment. The Key Holder is expected to be regularly present on the sales floor, leading by example and engaging with partners, customers, and pets. Most work is indoors, though occasional duties may involve leaving the store for bank deposits, merchandise transport, or community events. Limited travel may be required for training, meetings, or community engagement. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Requirements

• Previous retail experience required.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail oriented.
• Ability to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.

Nice To Haves

• Key holder or supervisory experience preferred.

Responsibilities

• Uphold Petco animal care standards and ensure the health, safety, and proper handling of animals.
• Promote a safe, welcoming environment for pets, pet parents, and partners, and follow policies and procedures related to animal welfare, safety, and store operations.
• Deliver friendly, knowledgeable, solution-oriented customer service and address customer questions and concerns promptly and professionally.
• Support and supervise store partners, provide guidance during assigned shifts, and help maintain productivity and positive morale.
• Assist with training new partners and reinforce best practices on the sales floor.
• Open and close the store while following cash handling, safety, and security protocols.
• Support daily store operations, including sales, task execution, and recovery, and serve as the primary point of contact when store management is absent.
• Execute merchandising standards, including planograms, pricing accuracy, signage, and promotional setups.
• Maintain merchandise presentation and in-stock conditions; assist with restocking, product replenishment, cycle counts, inventory integrity, and required paperwork.
• Identify out-of-stocks, low inventory, merchandising issues, or other concerns and communicate or escalate them to store leadership.
• Process transactions, refunds, and exchanges accurately and efficiently.
• Support sales initiatives and promotions to help achieve store goals.
• Maintain a clean, organized, and visually appealing store environment.
• Monitor merchandising and inventory conditions during shifts and ensure compliance with company policies, procedures, and safety standards.

Benefits

• Purpose-driven work that makes a difference for pets and people.
• Opportunities to build leadership skills and grow your career.
• A collaborative, inclusive team culture.
• A strong stepping stone for future leadership opportunities.
• Petco Total Rewards include health and financial benefits, 401K, incentives, and PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed