Key Holder

Petco • West Babylon, NY

6d • Onsite

About The Position

The Key Holder is a trusted member of the Petco store leadership team, helping ensure smooth daily operations, exceptional customer service, and a safe, secure environment for pets, partners, and customers. The role supports store leadership by supervising partners, opening and closing the store, and serving as the point of contact when management is not present. The Key Holder leads on the sales floor, solves problems as they arise, and helps deliver a positive customer experience.

The role upholds animal care standards and company policies, supports and trains partners, and helps maintain store cleanliness, organization, merchandising, and inventory. Responsibilities include cash handling, transactions, inventory activities, sales initiatives, and communicating store issues to leadership.

Work is primarily indoors in a Pet Care Center retail environment, with regular presence on the sales floor and interaction with partners, customers, and pets. Occasional work outside the store may include bank deposits, merchandise transport, or community events. The role requires frequent standing and walking, along with bending, kneeling, reaching, and lifting or moving items or animals weighing up to 50 pounds. The employee must be able to work near animals and may be exposed to animal dander, odors, noises, and cleaning chemicals. Flexible availability is needed for operating hours, including evenings, weekends, and holidays; limited travel may be required for training, meetings, or community engagement.

Requirements

• Previous retail experience is required.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail-oriented.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Ability to work in proximity to animals and tolerate exposure to animal dander, odors, noises, and cleaning chemicals.
• Flexible availability to support store operating hours, including evenings, weekends, and holidays.

Nice To Haves

• Key holder or supervisory experience.

Responsibilities

• Uphold animal care standards and ensure the health, safety, and proper handling of animals.
• Promote a safe and welcoming environment for pets, pet parents, and partners, and follow animal welfare, safety, and store-operation policies.
• Deliver friendly, knowledgeable, and solution-oriented customer service; address questions and resolve concerns promptly and professionally.
• Support and supervise store partners, provide guidance during assigned shifts, and help maintain productivity and positive morale.
• Assist with training new partners and reinforce best practices and Petco service expectations on the sales floor.
• Open and close the store while following cash-handling, safety, and security protocols.
• Support daily store operations, including sales, task execution, and recovery.
• Maintain merchandise presentation and in-stock conditions, including planograms, pricing, signage, and promotional setups.
• Assist with inventory counts, replenishment, cycle counts, inventory integrity, shrink awareness, and required inventory paperwork.
• Identify out-of-stocks, low inventory, and merchandising issues and communicate or escalate them to store leadership.
• Process transactions, refunds, and exchanges accurately and efficiently.
• Act as the primary point of contact when store management is absent.
• Support sales initiatives and promotions to help achieve store goals.
• Help maintain a clean, organized, and visually appealing store environment.

Benefits

• Opportunities to build leadership skills and grow your career.
• Collaborative, inclusive team culture.
• Purpose-driven work that makes a difference for pets and people.
• A stepping stone for future leadership opportunities.
• Petco Total Rewards may include health and financial benefits, 401K, incentives, and PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed