Key Holder

Itoya Topdrawer Corporation • Cambridge, MA

27d • $19 - $21 • Onsite

About The Position

As a Key Holder at Topdrawer, you are a frontline leader who helps bring our brand to life through exceptional customer experience, product knowledge, and day-to-day store support. You lead by example, take ownership of opening and closing the store, and support the team in creating a thoughtful, inspiring environment. Whether you're sharing the story behind a fountain pen or helping a customer discover their next creative ritual, you serve as a trusted guide and ambassador of quiet design. This is an ideal role for someone passionate about creativity, service, and growing into a future leadership role.

Requirements

• 2+ years of retail management experience
• Passionate about sustainability, creativity, and intentional living
• Detail-oriented and operationally strong, with a deep appreciation for beautiful, functional tools
• Warm, dependable, and energized by building lasting customer relationships
• Naturally curious and committed to continuous learning and improvement
• Experienced or interested in visual merchandising and product storytelling

Responsibilities

• Deliver a welcoming, educational, and personalized customer experience
• Model Topdrawer’s values in every interaction, from storytelling to service follow-up
• Support the store team in building lasting relationships with customers and local partners
• Lead by example on the sales floor and during peak periods
• Assist in onboarding and mentoring new team members
• Maintain a positive, inclusive, and collaborative team environment
• Perform opening and closing procedures with a high level of responsibility
• Assist with inventory receiving, restocking, and visual merchandising
• Uphold visual standards that reflect Topdrawer's curated and elegant assortment
• Contribute to achieving daily sales, conversion rate goals, and AOV goals
• Support in monitoring store performance and identifying ways to improve
• Help maintain store standards in cleanliness, presentation, and customer care
• Stay informed on product knowledge and promotions

Benefits

• Part-time (hourly)
• Generous Employee Discount
• Flexible Spending Accounts (FSA) for Health and Dependent Care
• 401(k) Retirement Plan (IRA) with Company Matching
• Commuter Benefits
• Monthly Sales Commission Opportunities

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed