Key Holder

Petco•Durham South Square, NC

6d•Onsite

About The Position

The Key Holder is a trusted member of the Petco leadership team who supports smooth daily operations, excellent customer service, and a safe, secure environment for pets, partners, and customers. The role supports store leadership by supervising partners, opening and closing the store, and serving as the point of contact when management is absent. The position involves leading on the sales floor, solving problems, supporting store operations, and delivering a positive customer experience. The role is primarily performed in a Pet Care Center retail environment, with regular presence on the sales floor and frequent interaction with partners, customers, and pets. Most work is indoors, though occasional duties may take place outside the center, such as bank deposits, merchandise transport, or community events. A limited amount of travel may be required for training, meetings, or community engagement. The position requires flexible availability for operating hours, including evenings, weekends, and holidays.

Requirements

Previous retail experience is required.
Strong leadership, problem-solving, and decision-making skills.
Excellent communication and interpersonal abilities.
Ability to multitask and thrive in a fast-paced environment.
Basic math skills and experience handling cash and transactions.
Reliable, responsible, and detail-oriented.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Ability to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.
Ability to perform frequent standing and walking, as well as bending, kneeling, reaching, and lifting.
Regularly be present on the sales floor and engage with partners, customers, and pets.

Nice To Haves

Key holder or supervisory experience is preferred.

Responsibilities

Uphold animal care standards and ensure the health, safety, and proper handling of animals.
Promote a safe, welcoming environment for pets, pet parents, and partners, and follow policies and procedures related to animal welfare, safety, and store operations.
Provide friendly, knowledgeable, and solution-oriented customer service; answer questions and resolve concerns promptly and professionally.
Support and supervise partners, maintain productivity and morale, and provide guidance and direction during assigned shifts.
Assist with training new partners and reinforcing best practices on the sales floor.
Maintain a clean, organized, and visually appealing store environment and merchandise presentation.
Open and close the store, following cash-handling, safety, and security protocols.
Support daily store operations, including sales, task execution, and recovery.
Execute merchandising standards, including planograms, pricing accuracy, signage, and promotional setups.
Assist with inventory activities, including restocking, cycle counts, inventory integrity, and required paperwork; support inventory counts and shrink awareness.
Identify out-of-stocks, low inventory, or merchandising issues and communicate or escalate them to store leadership.
Process transactions, refunds, and exchanges accurately and efficiently; perform cashiering and point-of-sale transactions.
Act as the primary point of contact when store management is absent.
Support sales initiatives and promotions to help achieve store goals.
Ensure compliance with company policies, procedures, and safety standards.
Model Petco selling behaviors and service expectations.