Key Holder
About The Position
The Key Holder partners with the Store Management team to create a customer-centric environment through extraordinary customer service. The role supports the Company’s customer service model, brand standards, and operations in partnership with all Associates. The Key Holder works with the Store Manager and Assistant Store Manager to meet business needs, maintain adequate shift coverage, and at times supervise Sales Associates. The position also involves delivering exceptional customer service, maintaining store presentation standards, and aligning work behaviors with sales goals.
Requirements
- 2–4 years of experience in retail sales.
- 1 year of supervisory experience.
- Availability must include nights, weekends, and holidays.
- Effective customer engagement skills.
- High-level interpersonal and communication skills.
- Ability to stand and walk for an eight-hour shift, climb a ladder, and lift a minimum of 15 pounds.
- Must be 18 years of age or older.
- Must be fluent in English (speaking, reading, and writing).
Responsibilities
- Work closely with the Store Manager and Assistant Store Manager to support business needs and adequate shift coverage, and at times supervise Sales Associates.
- Consistently deliver exceptional customer service by demonstrating the Company’s selling model confidently and knowledgeably.
- Maintain brand standards for cleanliness, organization, and visual presentation.
- Demonstrate an understanding of sales goals and align behaviors accordingly.
Benefits
- 401(k) participation
- Merchandise discounts
- Additional benefits for eligible Associates
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
