Key Holder
About The Position
The Key Holder is a non-exempt leadership role under the direct supervision of the Team Leader and Assistant Team Leader. The role supports efficient and cost-effective operation of Goodwill Dallas retail stores by safeguarding corporate assets, maintaining customer relations, selling donated goods, and ensuring accurate cash register operations. The position aims to maximize profitability and increase training opportunities while delivering world-class customer service, maintaining facility security and upkeep, and processing merchandise. The position is full-time, located at Forest Marsh in Dallas, Texas, with a day shift and an hourly salary of $18.00. It includes supervisory responsibilities but no subordinate supervisors. The role requires regular lifting and/or moving of up to 40 pounds and occasional lifting and/or moving of up to 100 pounds with assistance, as well as prolonged standing and walking. The work environment generally has moderate noise.
Requirements
- A minimum of two years of retail experience and one year of supervisory experience.
- High school education or equivalent is required.
- Basic computer skills, including beginner knowledge of MS Word, Excel, and Outlook.
- Experience utilizing a POS system.
- Ability to read, write, speak, and understand English.
- Math ability to calculate discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry concepts.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; write reports and correspondence; and speak effectively before groups.
- Ability to regularly lift and/or move up to 40 pounds and occasionally lift and/or move up to 100 pounds with assistance.
- Ability to stand and walk for a long period of time.
- Required vision abilities include close, distance, color, peripheral vision, depth perception, and ability to adjust focus.
Nice To Haves
- Experience in a business setting.
- G.E.D. or high school diploma is listed as preferred in the qualifications section; the education and experience section separately states that high school education or equivalent is required.
- Working experience with people who have disabilities.
- Previous Goodwill experience.
Responsibilities
- Ensure 100% world-class customer service.
- Open and close the store as required, including assigning POS drawers, providing change for cashiers, documenting team member absences, and assigning duties as applicable.
- Handle and process incoming donation flow.
- Ensure compliance with loss prevention and risk management policies and procedures.
- Maintain a neat, clean, organized, and safe facility.
- Assist with inventory control and timely rotation of apparel and hard goods to maintain full and fresh inventory.
- Keep current on merchandise knowledge, industry trends, and competitive pricing.
- Ensure statistical counts, such as donor counts, apparel hanging, and rotation counts, are completed accurately and on time.
- Complete register pulls, readings, cash reports, daily activity reports, report transmittals, and daily deposits in accordance with Goodwill Dallas policies and procedures.
- Perform assigned duties within the framework of Goodwill Dallas Guiding Principles and Core Values.
- Participate in activities outside of Goodwill Dallas when asked.
- Attend in-service and related training as assigned by the Team Leader.
- Perform other duties as assigned by the Team Leader or Assistant Team Leader.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
