Key Holder

Petco • Timonium, MD

10d • Onsite

About The Position

The Key Holder is a trusted member of Petco’s store leadership team who supports smooth daily operations, exceptional customer service, and a safe, secure environment for pets, partners, and customers. The role supervises partners, opens and closes the store, and serves as a point of contact when store management is not present. The Key Holder leads on the sales floor, solves problems as they arise, and helps deliver a positive customer experience.

The position is primarily based in a Pet Care Center retail environment, with most work conducted indoors and regular engagement with customers, partners, and pets. Occasional duties may take place outside the store, such as bank deposits, merchandise transport, or community events. Limited travel may be required for training, meetings, or community engagement. The role involves frequent standing and walking, along with bending, kneeling, reaching, and lifting or moving merchandise, supplies, or animals weighing up to 50 pounds. It also involves working near animals and possible exposure to animal dander, odors, noises, and cleaning chemicals. Flexible availability is needed to support store hours, including evenings, weekends, and holidays.

Petco describes its work as purpose-driven, focused on improving the lives of pets and people, and highlights opportunities to build leadership skills and grow a career in a collaborative, inclusive team culture. Pay is listed at $17.00–$26.00 per hour, with actual pay depending on factors such as position, location, experience, and applicable minimum wage requirements.

Requirements

• Previous retail experience is required.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail oriented.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Ability to work in proximity to animals, including possible exposure to animal dander, odors, noises, and cleaning chemicals.
• Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.

Nice To Haves

• Key holder or supervisory experience is preferred.

Responsibilities

• Uphold animal care standards and ensure the health, safety, and proper handling of animals.
• Promote a safe and welcoming environment for pets, pet parents, and partners, and follow relevant animal welfare, safety, and store-operation policies and procedures.
• Deliver friendly, knowledgeable, and solution-oriented customer service; address questions and resolve concerns promptly and professionally.
• Support and supervise store partners, provide guidance during assigned shifts, and help maintain productivity and positive morale.
• Assist with training new partners and reinforce best practices on the sales floor.
• Open and close the store while following cash-handling, safety, and security protocols.
• Support daily store operations, including sales, task execution, and recovery, and act as the primary point of contact when store management is absent.
• Maintain merchandise presentation and in-stock conditions, including planograms, pricing accuracy, signage, and promotional setups.
• Assist with restocking, product replenishment, cycle counts, inventory integrity, inventory paperwork, and shrink awareness.
• Identify out-of-stocks, low inventory, and merchandising issues, and communicate or escalate issues to store leadership as appropriate.
• Process transactions, refunds, and exchanges accurately and efficiently.
• Support sales initiatives and promotions to help achieve store goals.
• Ensure compliance with company policies, procedures, and safety standards.
• Maintain a clean, organized, and visually appealing store environment.

Benefits

• The posting points to Petco Total Rewards information covering health and financial benefits, 401K, incentives, and PTO.
• Purpose-driven work that makes a difference for pets and people.
• Opportunities to build leadership skills and grow a career.
• A collaborative, inclusive team culture.
• A strong stepping stone for future leadership opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed