Key Holder

Petco•Hanover, PA

17d•Onsite

About The Position

The Key Holder is a trusted member of the Petco leadership team who supports smooth daily store operations, exceptional customer service, and a safe, secure environment for pets, partners, and customers. The role supervises partners, opens and closes the store, and serves as a point of contact when store management is absent. It is suited to someone who enjoys leading on the sales floor, solving problems in the moment, and delivering a positive customer experience. The position works primarily in a Pet Care Center retail environment, with regular presence on the sales floor and frequent interaction with partners, customers, and pets. Most work is indoors, though occasional duties may take place outside the store, such as bank deposits, merchandise transport, or community events. The role requires flexible availability for operating hours, including evenings, weekends, and holidays, and limited travel may be needed for training, meetings, or community engagement.

Requirements

Previous retail experience.
Strong leadership, problem-solving, and decision-making skills.
Excellent communication and interpersonal abilities.
Ability to multitask and thrive in a fast-paced environment.
Basic math skills and experience handling cash and transactions.
Reliability, responsibility, and attention to detail.
Ability to work flexible hours, including evenings, weekends, and holidays.
Ability to frequently stand and walk, and to bend, kneel, reach, and lift.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Ability to work near animals and be exposed to animal dander, odors, noises, and cleaning chemicals.

Nice To Haves

Key holder or supervisory experience.

Responsibilities

Uphold animal care standards and ensure the health, safety, and proper handling of animals.
Promote a safe and welcoming environment for pets, pet parents, and partners, and follow animal welfare, safety, and store-operation policies.
Deliver friendly, knowledgeable, and solution-oriented customer service.
Support and supervise store partners, promote productivity and positive morale, and provide guidance during assigned shifts.
Assist with training new partners and reinforcing best practices on the sales floor.
Maintain a clean, organized, and visually appealing store, including merchandise presentation and in-stock conditions.
Open and close the store while following cash-handling, safety, and security protocols.
Support daily store operations, including sales, task execution, and recovery.
Execute merchandising standards, including planograms, pricing accuracy, signage, and promotional setups.
Assist with inventory counts, restocking, product replenishment, cycle counts, inventory integrity, shrink awareness, and required inventory paperwork.
Identify out-of-stocks, low inventory, pricing, or merchandising issues and communicate or escalate them to store leadership.
Process transactions, refunds, and exchanges accurately and efficiently.
Serve as the primary point of contact when store management is absent.
Support sales initiatives and promotions to help achieve store goals.
Address customer questions and concerns promptly and professionally, model Petco selling behaviors, and escalate concerns appropriately.
Ensure compliance with company policies, procedures, and safety standards.