Key Holder, South Beach

Equinox • Miami Beach, FL

2d

About The Position

The Key Holder provides high-level customer service and hospitality to SoulCycle clients and supports daily studio operations. The role assists studio management with tasks and projects, supports instructors with class check-in, helps train and coach new front desk hires, and maintains product knowledge for studio retail. The Key Holder contributes to a cohesive team and helps preserve SoulCycle’s aesthetic, atmosphere, and culture. Studio upkeep is also part of the role, including cleaning and preparing exercise equipment, floors, mirrors, common areas, bathrooms, and changing rooms.

Part-time employees must be available at least three days each week, totaling 20 hours, and at least one available day must be Saturday or Sunday. All employees are expected to be available for peak holiday shifts. Other duties may be assigned.

Requirements

• Customer service experience.
• Ability to prioritize and multitask in a fast-paced environment.
• Willingness to initiate tasks and perform duties without direction.
• Excellent communication skills and ability to work with a wide range of personalities.
• Outstanding customer service and problem-solving skills.
• Positive, can-do attitude.
• Friendly and professional phone and email etiquette.
• Superior organizational skills.
• For part-time employees: availability at least three days week over week, totaling 20 hours, including at least one Saturday or Sunday.
• Availability to work peak holiday shifts.

Responsibilities

• Provide high-level customer service and hospitality to clients.
• Assist Studio Management with daily studio tasks and projects.
• Maintain a positive attitude and take initiative.
• Support SoulCycle instructors to ensure a successful class check-in process.
• Work cohesively with SoulCycle staff to promote efficiency and camaraderie.
• Assist with training and coaching new front desk hires.
• Maintain product knowledge for studio retail operations.
• Maintain the distinct SoulCycle aesthetic, appearance, atmosphere, and culture.
• Clean and prepare the studio, including exercise equipment, floors, and mirrors.
• Clean common areas, including the front desk, lockers, retail shelves, office, and hallways.
• Clean bathrooms and changing rooms.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed