Key Holder
About The Position
The Key Holder is a trusted member of the store leadership team who supports smooth daily operations, excellent customer service, and a safe, secure environment for pets, partners, and customers. The role supervises partners, opens and closes the store, and serves as the primary point of contact when store management is not present. It suits someone who enjoys leading on the sales floor, solving problems in the moment, and delivering a positive customer experience. The position supports animal care standards, store operations, merchandising, inventory, sales initiatives, and partner training. It is primarily performed in a Pet Care Center retail environment, with regular presence on the sales floor. Most work takes place indoors, though occasional duties may involve bank deposits, transporting merchandise, or community events. Limited travel may be required for training, meetings, or community engagement. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of the role.
Requirements
- Previous retail experience is required.
- Strong leadership, problem-solving, and decision-making skills.
- Excellent communication and interpersonal abilities.
- Ability to multitask and thrive in a fast-paced environment.
- Basic math skills and experience handling cash and transactions.
- Reliable, responsible, and detail-oriented.
- Flexible availability to support store operating hours, including evenings, weekends, and holidays.
- Ability to regularly stand and walk, and to bend, kneel, reach, and lift.
- Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
- Ability to work in proximity to animals and exposure to animal dander, odors, noises, and cleaning chemicals.
Nice To Haves
- Key holder or supervisory experience is preferred.
Responsibilities
- Uphold animal care standards and ensure animals are handled properly and kept healthy and safe.
- Promote a safe and welcoming environment for pets, pet parents, and partners, and follow animal welfare, safety, and store-operation policies.
- Deliver friendly, knowledgeable, solution-oriented customer service and address customer questions and concerns promptly and professionally.
- Support, supervise, guide, and provide direction to store partners during assigned shifts; help maintain productivity and positive morale.
- Assist with training new partners and reinforce best practices and Petco selling behaviors on the sales floor.
- Open and close the store in accordance with cash-handling, safety, and security protocols.
- Support daily store operations, sales, task execution, and recovery.
- Maintain merchandise presentation and in-stock conditions; execute planograms, pricing, signage, and promotional setups.
- Assist with inventory counts, replenishment, cycle counts, inventory integrity, required paperwork, and shrink awareness.
- Monitor stock and merchandising conditions, identify out-of-stocks and other issues, and communicate or escalate them to store leadership.
- Process transactions, refunds, and exchanges accurately and efficiently.
- Serve as the primary point of contact in the absence of store management.
- Support sales initiatives and promotions to help achieve store goals.
- Maintain a clean, organized, and visually appealing store environment.
- Ensure compliance with company policies, procedures, and safety standards.
Benefits
- Purpose-driven work that makes a difference for pets and people.
- Opportunities to build leadership skills and grow your career.
- A collaborative, inclusive team culture.
- A strong stepping stone for future leadership opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
