Key Holder

VICI•Walnut Creek, CA

10d

About The Position

The Key Holder assists the Store Management team in maximizing sales, delivering an exceptional shopping experience, and managing the store according to company standards. The role represents the VICI brand and creates lasting customer impressions, while serving as backup to management as needed. The position is full-time and requires 40 hours per week; the schedule may include morning and afternoon shifts, evenings, and weekends depending on business needs. The role is performed indoors in a temperature-controlled environment.

Requirements

High school diploma.
1–3 years of prior retail experience.
Fluent in reading, writing, speaking, and understanding English, with professional verbal and written communication skills.
Ability to prioritize assignments and shift work efforts according to department needs or business goals.
Strong customer-service orientation and a kind, gentle approach with customers.
Ability to work independently, stay self-motivated, and work effectively on a team.
Clear verbal and written communication skills.
Excellent problem-solving skills and willingness to think creatively to resolve issues.
Knowledge of and proficiency with Windows, including Word, Excel, and PowerPoint; Mac; Google products; and standard applications such as Slack, Office365, and Chrome.
Ability to stand and walk for extended periods, with intermittent sitting.
Ability to occasionally lift or pull up to 30 pounds.

Nice To Haves

Ability to take initiative and adapt quickly to change in a fast-paced startup environment.
High degree of personal and professional integrity.

Responsibilities

Meet personal and store sales goals by ensuring each customer receives outstanding service.
Support or perform opening and closing duties on behalf of management, including opening and closing registers, placing the daily deposit in the safe, and organizing and restocking the sales floor and backroom.
Secure the building when leaving by setting the alarm and locking doors.
Keep the sales floor clean, organized, and aesthetically pleasing.
Greet and assist customers, building relationships and providing a positive customer experience.
Handle customer issues regarding orders and returns, and promptly escalate customer concerns.
Reach out to clients by email, phone, and text to strengthen relationships and develop repeat business.
Remain open to feedback and coaching to continue developing in the role.
Check and respond to emails promptly.
Receive products in NetSuite and make inventory adjustments.
Manage and maintain inventory and process shipments as needed.
Package, label, and ship phone orders.
Maintain excellent knowledge of company products and department policies.