Key Holder

Petco•Tanasbourne, OR

5d•Onsite

About The Position

As a Key Holder at Petco, you are a trusted member of the leadership team who helps ensure smooth daily operations, exceptional customer service, and a safe, secure environment for pets, partners, and customers. You support store leadership by supervising partners, opening and closing the store, and serving as a point of contact when management is not present. The role is suited to someone who enjoys leading on the floor, solving problems in the moment, and delivering a great experience every day. The position is primarily performed in a Pet Care Center retail environment, with regular presence on the sales floor and frequent interaction with partners, customers, and pets. Most work is indoors, though occasional duties may involve leaving the store for bank deposits, merchandise transport, or community events. Limited travel may be required for training, meetings, or community engagement. The role requires flexible availability to support store operating hours, including evenings, weekends, and holidays. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Requirements

Previous retail experience is required.
Strong leadership, problem-solving, and decision-making skills.
Excellent communication and interpersonal abilities.
Ability to multitask and thrive in a fast-paced environment.
Basic math skills and experience handling cash and transactions.
Reliable, responsible, and detail oriented.
Ability to frequently stand and walk, and to bend, kneel, reach, and lift.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Ability to work near animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
Flexible availability to work during Pet Care Center operating hours, including evenings, weekends, and holidays.

Nice To Haves

Key holder or supervisory experience is preferred.

Responsibilities

Uphold Petco animal-care standards and ensure animals' health, safety, and proper handling.
Promote a safe and welcoming environment for pets, pet parents, and partners, and follow applicable animal-welfare, safety, and store-operation policies.
Deliver friendly, knowledgeable, and solution-oriented customer service; address questions and resolve concerns promptly and professionally.
Support and supervise store partners, maintain productivity and positive morale, and provide guidance during assigned shifts.
Assist with training new partners and reinforcing best practices on the sales floor.
Maintain a clean, organized, and visually appealing store environment and merchandise presentation.
Open and close the store while following cash-handling, safety, and security protocols.
Support daily store operations, including sales, task execution, and recovery, and act as the primary point of contact when store management is absent.
Execute merchandising standards, including planograms, pricing accuracy, signage, and promotional setups.
Assist with inventory counts, restocking, replenishment, cycle counts, inventory integrity, shrink awareness, and required inventory paperwork.
Identify out-of-stocks, low inventory, and merchandising issues; communicate or escalate them to store leadership as appropriate.
Process transactions, refunds, and exchanges accurately and efficiently, including cashiering and point-of-sale transactions.
Model Petco selling behaviors and service expectations and support sales initiatives and promotions to help achieve store goals.
Ensure compliance with company policies, procedures, and safety standards.