Key Holder, Bethesda

Equinox•Bethesda, MD

68d•Onsite

About The Position

SoulCycle is seeking a part-time Key Holder to join their team. This role involves providing high-level customer service and hospitality, assisting with daily studio tasks, and maintaining the unique SoulCycle atmosphere. The Key Holder will support instructors, work collaboratively with staff, and assist in training new hires. Responsibilities also include maintaining retail product knowledge and ensuring the cleanliness of the studio, including equipment, common areas, and restrooms.

Requirements

Must have customer service experience
Must have the ability to prioritize and multi-task within a fast-paced environment
Must be willing to initiate tasks and perform duties without direction
Must have excellent communication skills and be able to work with a wide range of personalities
Must have outstanding customer service and problem solving skills
Must have a positive, can-do attitude
Must have friendly and professional phone and email etiquette
Must have superior organizational skill
Must have at least 3 days of availability week over week totaling 20 hours with one of those days being a Saturday or Sunday.
All employees are expected to be available to work peak holiday shifts.

Responsibilities

Provide high level customer service and hospitality to clients
Assist the Studio Management in daily studio tasks and projects
Maintain a positive attitude and take initiative
Provide support to the SoulCycle instructors to ensure a successful class check-in process
Work as a cohesive team with all SoulCycle staff members to ensure efficiency and camaraderie
Assist with the training and coaching of new hires for the front desk staff team
Maintain product knowledge for all studio retail operations
Maintain the distinct SoulCycle aesthetic, appearance, atmosphere and culture
Studio cleaning and prepping, including cleaning of exercise equipment (bikes, weights), floors and mirrors
Common area cleaning, including, front desk, lockers, retail shelves, office and hallways
Bathroom and changing room cleaning