Key Holder

Petco • Sterling, VA

16d • Onsite

About The Position

The Key Holder is a trusted member of the Petco leadership team who supports smooth daily operations, exceptional customer service, and a safe, secure environment for pets, partners, and customers. The role supervises partners, opens and closes the store, and serves as a point of contact when store management is not present. It is suited to someone who enjoys leading on the sales floor, solving problems in the moment, and delivering a positive customer experience.

The position supports animal care standards, customer service, partner guidance and training, store presentation, merchandising, inventory, transactions, and sales initiatives. It is primarily performed in a Pet Care Center retail environment, with regular presence on the sales floor. Work is mostly indoors, with occasional tasks outside the center, such as bank deposits, merchandise transport, or community events. Flexible availability is needed for operating hours, including evenings, weekends, and holidays. Limited travel may be required for training, meetings, or community engagement.

Requirements

• Previous retail experience.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and work in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail-oriented.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Flexible availability to support operating hours, including evenings, weekends, and holidays.
• Ability to work in proximity to animals and exposure to animal dander, odors, noises, and cleaning chemicals.

Nice To Haves

• Key holder or supervisory experience.

Responsibilities

• Uphold animal care standards and ensure the health, safety, and proper handling of animals.
• Promote a safe, welcoming environment for pets, pet parents, and partners, and follow animal welfare, safety, and store-operation policies.
• Deliver friendly, knowledgeable, solution-oriented customer service and address customer questions and concerns promptly and professionally.
• Support and supervise store partners, provide guidance during assigned shifts, maintain productivity and morale, and assist with training new partners.
• Open and close the store while following cash-handling, safety, and security protocols.
• Support daily store operations, including sales, task execution, and recovery.
• Maintain merchandise presentation, accurate pricing and signage, in-stock conditions, planograms, and promotional setups.
• Assist with restocking, cycle counts, inventory integrity, required inventory paperwork, and shrink awareness.
• Identify out-of-stocks, low inventory, merchandising issues, and other concerns, and communicate or escalate them to store leadership.
• Process transactions, refunds, and exchanges accurately and efficiently.
• Act as the primary point of contact when store management is absent.
• Support sales initiatives and promotions to help achieve store goals.
• Maintain a clean, organized, and visually appealing store environment.

Benefits

• Opportunities to build leadership skills and grow your career.
• Collaborative, inclusive team culture.
• Purpose-driven work that makes a difference for pets and people.
• The posting references Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed