Key Holder

Petco • South Portland, ME

14d • Onsite

About The Position

The Key Holder is a trusted member of the Petco leadership team who supports smooth daily store operations, exceptional customer service, and a safe and secure environment for pets, partners, and customers. The role supports store leadership by supervising partners, opening and closing the store, and serving as the primary point of contact when store management is absent. It involves leading on the sales floor, solving problems, and helping deliver a positive customer experience.

The position is primarily based in a Pet Care Center retail environment, with regular sales-floor engagement. Most work is indoors, though occasional duties may take place outside the store for bank deposits, merchandise transport, or community events. The role involves frequent standing and walking, bending, kneeling, reaching, and lifting, including safely moving merchandise, supplies, or animals weighing up to 50 pounds. It also involves cashiering and point-of-sale transactions, working near animals and exposure to animal dander, odors, noises, and cleaning chemicals. Flexible availability is needed for operating hours, including evenings, weekends, and holidays. Limited travel may be required for training, meetings, or community engagement.

Requirements

• Previous retail experience is required.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail-oriented.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Flexible availability to support store operating hours, including evenings, weekends, and holidays.
• Ability to work in proximity to animals and tolerate exposure to animal dander, odors, noises, and cleaning chemicals.

Nice To Haves

• Key holder or supervisory experience.

Responsibilities

• Uphold animal care standards and ensure the health, safety, and proper handling of animals.
• Promote a safe and welcoming environment for pets, pet parents, and partners, and follow animal welfare, safety, and store-operation policies.
• Deliver friendly, knowledgeable, and solution-oriented customer service; address questions and resolve concerns promptly and professionally.
• Open and close the store while following cash-handling, safety, and security protocols.
• Support and supervise store partners, provide guidance during assigned shifts, and help maintain productivity and positive morale.
• Assist with training new partners and reinforcing best practices on the sales floor.
• Support daily store operations, sales, task execution, and store recovery.
• Maintain clean, organized, and visually appealing merchandise presentation and in-stock conditions.
• Execute merchandising standards, including planograms, pricing accuracy, signage, and promotional setups.
• Assist with inventory activities, including restocking, cycle counts, inventory integrity, and required paperwork; monitor shrink awareness.
• Identify out-of-stocks, low inventory, and merchandising issues and communicate or escalate them to store leadership.
• Process transactions, refunds, and exchanges accurately and efficiently.
• Serve as the primary point of contact when store management is absent and escalate concerns appropriately.
• Support sales initiatives and promotions to help achieve store goals.
• Model Petco selling behaviors and service expectations and ensure compliance with company policies, procedures, and safety standards.

Benefits

• Purpose-driven work that makes a difference for pets and people.
• Opportunities to build leadership skills and grow your career.
• A collaborative, inclusive team culture.
• A strong stepping stone for future leadership opportunities.
• Petco Total Rewards include health and financial benefits, 401(k), incentives, and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed