Key Holder

1-800-Flowers Family of Brands•Columbus, OH

13d

About The Position

As a Key Holder at Cheryl’s Cookies Retail Locations, you provide first-class, face-to-face customer service and help create positive relationships with customers, fellow associates, and corporate employees. The company emphasizes detailed training, regular check-ins, and on-the-spot coaching to support associates in a low-stress, high-functioning environment. This position is described as a first step toward retail management. You help customers discover and purchase products, take orders, and address customer concerns. When managers are absent, you lead the team and run the shift, including delegating duties and preparing the store for the next shift. The role also includes cash handling and balancing cash drawers.

Requirements

Excellent customer service skills.
Reliable transportation.
Positive attitude and disposition.
Legible handwriting skills.
Ability to be on your feet for at least eight hours at a time.
Ability to lift at least 25 pounds.
Adaptability.
Adherence to the uniform and attendance policies.
Comfort being in and running the store solo on occasion.

Nice To Haves

Knowledge of appropriate phone etiquette.
Extensive teamwork experience and leadership.
Good problem-solving skills.

Responsibilities

Greet and interact with all types of customers.
Showcase products and guide customers through the buying process.
Ask open-ended questions to learn about customers’ needs.
Provide accurate, helpful, and timely product knowledge to make the shopping experience memorable.
Exceed customer service expectations during every interaction.
Use suggestive selling techniques to help customers add items to gifts or take-home purchases.
Thank customers for their purchases, regardless of size.
Take accurate and complete orders in person and over the phone, including large client orders.
Lead the team in the absence of managers by running the shift, delegating duties, and preparing the store for the next shift.
Handle cash and count down and balance cash drawers at opening and/or closing.
Address customer issues and troubleshoot problems on the spot.
Enforce uniform and attendance policies with co-workers.