Key Holder

Cycle Gear • North Olmsted, OH

2d

About The Position

As a Key Holder, you are responsible for providing every customer with a great experience and serving as an essential sales leader for the store. You will maintain strong product knowledge and provide customers and team members with in-depth information about product features and benefits. You will also assist with and learn store operations, including opening and closing procedures, administering returns and store credit, handling special orders, and dividing tasks among Sales Associates. The position focuses on achieving daily sales objectives, delivering exceptional customer service, and maintaining store aesthetics through cleaning, stocking, organizing, and following merchandising plans. You are expected to stay current on brand and product knowledge, company information, sales, and company-wide events. The role may be part-time or full-time. Average total pay is $12–$17+ per hour, consisting of hourly base pay and uncapped tiered commission based on meeting sales goals. The first five shifts are base pay only to allow time for training.

Requirements

• At least 1 year of Key Holder, Sales Lead, or equivalent retail-store experience.
• At least 2 years of sales or customer service experience.
• A self-starter mentality and ability to provide an outstanding, personalized retail experience.
• An open mind and eagerness to learn and participate in the riding community.
• Experience using computers and point-of-sale systems; RetailPro experience is particularly relevant.

Nice To Haves

• Motorcycle riding experience, knowledge, or interest is strongly desired but not required.

Responsibilities

• Provide customers with a great shopping experience and exceptional customer service.
• Maintain strong product knowledge and explain product features and benefits to customers and team members.
• Support store operations, including opening and closing procedures, returns and store credit, special orders, and assigning tasks to Sales Associates.
• Serve as a sales leader and work toward daily sales objectives.
• Clean, stock, and organize the store and follow merchandising plans.
• Stay up to date on brand and product knowledge, company information, sales, and company-wide events.

Benefits

• Medical, dental, vision, life, and accident coverage for full-time employees.
• Paid time off for full-time employees.
• 401(k) matching for full-time employees.
• Voluntary DailyPay benefit allowing secure, instant transfers of earned pay before payday, available to all team members immediately upon hire.
• Employee discounts on products.
• Additional sales incentives, such as SPIFFS.
• Training and development, with the first five shifts paid at base rate while learning.
• Career opportunities and promotion from within.
• Opportunities to represent Cycle Gear at special events.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed