Key Holder

1-800-FLOWERS.COM, INC.•Upper Arlington, OH

14d

About The Position

As a Key Holder at Cheryl’s Cookies Retail Locations, you provide first-class, face-to-face customer service while building positive relationships with customers, fellow associates, and corporate employees. The company emphasizes detailed training, regular check-ins, and on-the-spot coaching to help associates learn and succeed. This position is described as a first step toward retail management. You may lead the team when managers are absent, run shifts, delegate duties, and prepare the store for the next shift.

Requirements

Excellent customer service skills.
Reliable transportation.
Positive attitude and disposition.
Legible handwriting skills.
Ability to stand for at least 8 hours at a time.
Ability to lift at least 25 pounds.
Adaptability.
Ability to adhere to uniform and attendance policies and enforce them with co-workers.
Comfort with being in and running the store alone on occasion.
Good problem-solving skills.

Nice To Haves

Knowledge of appropriate phone etiquette.
Extensive teamwork experience and leadership.

Responsibilities

Greet and interact with customers.
Showcase products and guide customers through the store and buying process.
Ask open-ended questions to understand customer needs.
Provide accurate and helpful product knowledge to make the shopping experience memorable.
Exceed customer service expectations during every interaction.
Use suggestive selling techniques to help customers add to gifts or take-home purchases.
Thank customers for their purchases.
Take accurate and complete orders in person and over the phone, including large client orders.
Lead the team in managers’ absence by running the shift, delegating duties, and preparing the store for the next shift.
Handle cash, count down and balance cash drawers at opening and/or closing.
Address customer issues and troubleshoot problems on the spot.
Adhere to uniform and attendance policies and enforce those policies with co-workers.