Key Holder

Petco•Lake Jackson, TX

6d•Onsite

About The Position

The Key Holder is a trusted member of Petco’s leadership team who helps ensure smooth daily operations, exceptional customer service, and a safe, secure environment for pets, partners, and customers. The role supports store leadership by supervising partners, opening and closing the store, and serving as the point of contact when management is absent. It suits someone who enjoys leading on the sales floor, resolving problems in the moment, and delivering a positive daily experience. The role upholds animal care standards and store policies; supports customer service, partner supervision and training, daily operations, merchandising, inventory, cash handling, and sales initiatives; and helps maintain a clean, organized, well-stocked store. It is primarily performed in a Pet Care Center retail environment, with regular work on the sales floor. Most work is indoors, though occasional duties may take place outside the store, such as bank deposits, merchandise transport, or community events. Limited travel may be required for training, meetings, or community engagement. The position requires frequent standing and walking, as well as bending, kneeling, reaching, and lifting. The Key Holder must be able to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds, work near animals and their dander, odors, and noises, and encounter cleaning chemicals. Flexible availability is required to support store operating hours, including evenings, weekends, and holidays. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Requirements

Previous retail experience required.
Strong leadership, problem-solving, and decision-making skills.
Excellent communication and interpersonal abilities.
Ability to multitask and thrive in a fast-paced environment.
Basic math skills and experience handling cash and transactions.
Reliable, responsible, and detail oriented.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Ability to work in proximity to animals, including exposure to animal dander, odors, and noises, and to cleaning chemicals.
Flexible availability to support operating hours, including evenings, weekends, and holidays.

Nice To Haves

Key holder or supervisory experience preferred.

Responsibilities

Uphold Petco animal care standards and ensure animals’ health, safety, and proper handling.
Promote a safe and welcoming environment for pets, pet parents, and partners, and follow animal welfare, safety, and store-operation policies.
Deliver friendly, knowledgeable, and solution-oriented customer service; address questions and resolve concerns promptly and professionally.
Support and supervise store partners, provide guidance and direction during assigned shifts, and help maintain productivity and morale.
Assist with training new partners and reinforce best practices and Petco selling behaviors on the sales floor.
Open and close the store while following cash-handling, safety, and security protocols.
Support daily store operations, including sales, task execution, and recovery.
Maintain merchandise presentation and in-stock conditions; execute planograms, pricing, signage, and promotional setups.
Assist with restocking, product replenishment, cycle counts, inventory integrity, inventory paperwork, and shrink awareness.
Identify out-of-stocks, low inventory, merchandising issues, or other concerns and communicate or escalate them to store leadership.
Process transactions, refunds, and exchanges accurately and efficiently.
Act as the primary point of contact when store management is absent.
Support sales initiatives and promotions to help achieve store goals.
Maintain a clean, organized, and visually appealing store environment.
Ensure compliance with company policies, procedures, and safety standards.