About The Position

The Key Holder supports the Store Manager and Assistant Manager in ensuring the smooth and efficient running of the store. The role leads by example, coaching and mentoring the sales team to deliver inspirational, authentic, and personalized customer service and achieve sales and customer service targets. It also involves cash reconciliation at the start and end of the day and opening and closing the store on a rota basis. This role is suited to an ambitious self-starter with retail experience seeking an initial supervisory opportunity and a long-term career in prestige beauty. The anticipated hourly pay range is $18.98 to $31.63, with the exact rate dependent on factors including experience, skills, education, budget, and geographic location. The position is eligible for a competitive bonus program. Eligible employees may also receive benefits including medical, dental, and vision insurance; wellness and family support programs; life and disability insurance; retirement savings plans; paid leave; education-related programs; paid holidays; and vacation time. The company states that many benefits are subsidized or fully paid.

Requirements

  • Proven retail experience, preferably within cosmetics.
  • Ability to provide inspirational, authentic, and personalized customer service.
  • Ability to work retail hours, including days, nights, weekends, and special events, in a fast-paced work environment.
  • Previous experience with retail point-of-sale software.
  • Applicants must be able to provide proof of their right to live and work in the country if invited to interview.

Nice To Haves

  • Previous retail operations experience, including cash reconciliation and opening and closing the store.
  • Previous supervisory experience, including coaching or mentoring others to achieve sales and customer service targets.

Responsibilities

  • Support the Store Manager and Assistant Manager in the smooth and efficient running of the store.
  • Coach and mentor the sales team, leading by example to model customer service behaviors.
  • Help the sales team achieve sales and customer service targets.
  • Perform essential start- and end-of-day cash reconciliation.
  • Open and close the store on a rota basis.

Benefits

  • Competitive remuneration package.
  • Eligibility to participate in a competitive bonus program.
  • Medical, dental, and vision insurance for eligible employees.
  • Wellness and family support programs.
  • Life and disability insurance.
  • Retirement savings plans.
  • Paid leave programs.
  • Education-related programs.
  • Paid holidays and vacation time.
  • Many benefits are subsidized or fully paid by the company.
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