Key Holder

Petco•Hoover, AL

12d•Onsite

About The Position

The Key Holder is a trusted member of Petco’s leadership team who supports smooth daily store operations, exceptional customer service, and a safe, secure environment for pets, partners, and customers. The role supervises partners, opens and closes the store, and serves as a point of contact when store management is not present. It is suited to someone who enjoys leading on the sales floor, solving problems in the moment, and delivering a positive experience. The position is primarily performed in a Pet Care Center retail environment, with regular presence on the sales floor and frequent interaction with partners, customers, and pets. Most work is indoors, though occasional duties may involve leaving the store for bank deposits, merchandise transport, or community events. The role includes frequent standing and walking, bending, kneeling, reaching, and lifting, and requires the ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds. Work may involve proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals. Flexible availability is needed to support store operating hours, including evenings, weekends, and holidays. Limited travel may be required for training, meetings, or community engagement. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions.

Requirements

Previous retail experience is required.
Strong leadership, problem-solving, and decision-making skills.
Excellent communication and interpersonal abilities.
Ability to multitask and thrive in a fast-paced environment.
Basic math skills and experience handling cash and transactions.
Reliable, responsible, and detail oriented.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Ability to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
Flexible availability to support operating hours, including evenings, weekends, and holidays.

Nice To Haves

Key holder or supervisory experience preferred.

Responsibilities

Uphold animal care standards and ensure the health, safety, and proper handling of animals.
Promote a safe and welcoming environment for pets, pet parents, and partners, and follow animal welfare, safety, and store-operation policies.
Deliver friendly, knowledgeable, and solution-oriented customer service; address questions and resolve concerns promptly and professionally.
Support and supervise store partners, maintain productivity and morale, and provide guidance and direction during assigned shifts.
Assist with training new partners and reinforcing best practices on the sales floor.
Maintain a clean, organized, and visually appealing store environment and merchandise presentation.
Open and close the store while following cash-handling, safety, and security protocols.
Support daily operations, including sales, task execution, and store recovery.
Execute merchandising standards, including planograms, pricing accuracy, signage, and promotional setups.
Assist with inventory counts, replenishment, cycle counts, inventory integrity, shrink awareness, and required inventory paperwork.
Monitor inventory and merchandising conditions, identify out-of-stocks or other issues, and communicate or escalate them to store leadership.
Process transactions, refunds, and exchanges accurately and efficiently, including cashiering and point-of-sale transactions.
Serve as the primary point of contact when store management is absent.
Model Petco selling behaviors and service expectations and support sales initiatives and promotions to help achieve store goals.
Ensure compliance with company policies, procedures, and safety standards.