Key Holder

Petco • Alexandria, VA

2d • Onsite

About The Position

The Key Holder is a trusted member of Petco’s leadership team who supports smooth daily store operations, exceptional customer service, and a safe, secure environment for pets, partners, and customers. The role supervises partners, opens and closes the store, and serves as a point of contact when store management is absent. It is suited to someone who enjoys leading on the sales floor, solving problems in the moment, and creating a positive customer experience.

The position is primarily performed in a Pet Care Center retail environment, with regular presence on the sales floor and engagement with partners, customers, and pets. Most work is indoors, although occasional duties may involve leaving the store for bank deposits, merchandise transport, or community events. Limited travel may be required for training, meetings, or community engagement. Reasonable accommodation may be made for qualified individuals with disabilities to perform the essential functions.

Requirements

• Previous retail experience required.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail-oriented.
• Ability to work in proximity to animals and tolerate exposure to animal dander, odors, noises, and cleaning chemicals.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Flexible availability to support store operating hours, including evenings, weekends, and holidays.

Nice To Haves

• Key holder or supervisory experience.

Responsibilities

• Uphold animal care standards and ensure the health, safety, and proper handling of animals.
• Promote a safe, welcoming environment for pets, pet parents, and partners, and follow animal welfare, safety, and store-operation policies.
• Deliver friendly, knowledgeable, and solution-oriented customer service.
• Support and supervise store partners, maintain productivity and morale, and provide shift guidance and direction.
• Assist with training new partners and reinforcing best practices on the sales floor.
• Help maintain a clean, organized, and visually appealing store.
• Open and close the store while following cash-handling, safety, and security protocols.
• Support daily operations, including sales, task execution, and recovery.
• Execute merchandising standards, including planograms, pricing accuracy, signage, and promotional setups.
• Assist with inventory activities, including restocking, cycle counts, inventory integrity, and required paperwork.
• Identify out-of-stocks, low inventory, and merchandising issues and communicate them to store leadership.
• Process transactions, refunds, and exchanges accurately and efficiently.
• Serve as the primary point of contact when store management is absent.
• Support sales initiatives and promotions to help achieve store goals.
• Maintain merchandise presentation and in-stock conditions, accurate pricing and signage, and awareness of shrink.
• Address customer questions and concerns promptly and professionally, model Petco selling behaviors, and escalate concerns to store leadership as appropriate.

Benefits

• Purpose-driven work that makes a difference for pets and people.
• Opportunities to build leadership skills and grow a career.
• Collaborative, inclusive team culture.
• A stepping stone for future leadership opportunities.
• Health and financial benefits, 401(k), incentives, and PTO are referenced in the Petco Total Rewards overview.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed