Key Holder

Petco•Olympia, WA

15d•Onsite

About The Position

As a Key Holder, you are a trusted member of the leadership team who helps ensure smooth daily operations, exceptional customer service, and a safe, secure environment for pets, partners, and customers. You support store leadership by supervising partners, opening and closing the store, and serving as a point of contact when management is not present. This role is suited to someone who enjoys leading on the floor, solving problems in the moment, and delivering a great experience every day. The role is primarily performed in a Pet Care Center retail environment. The Key Holder is regularly present on the sales floor, leading by example and engaging with partners, customers, and pets. Most work is conducted indoors, though occasional duties may involve leaving the Pet Care Center for bank deposits, merchandise transport, or community events. Limited travel may be required for training, meetings, or community engagement. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of the role.

Requirements

Previous retail experience is required.
Strong leadership, problem-solving, and decision-making skills.
Excellent communication and interpersonal abilities.
Ability to multitask and thrive in a fast-paced environment.
Basic math skills and experience handling cash and transactions.
Reliable, responsible, and detail oriented.
Ability to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.

Nice To Haves

Key holder or supervisory experience is preferred.

Responsibilities

Uphold Petco’s animal care standards and ensure the health, safety, and proper handling of animals.
Promote a safe, welcoming environment for pets, pet parents, and partners, and follow policies and procedures related to animal welfare, safety, and store operations.
Deliver friendly, knowledgeable, and solution-oriented customer service; address customer questions and concerns promptly and professionally.
Support and supervise store partners, provide guidance during assigned shifts, help maintain productivity and morale, and assist with training new partners.
Open and close the store while following cash-handling, safety, and security protocols.
Support daily store operations, including sales, task execution, and recovery, and act as the primary point of contact when store management is absent.
Maintain merchandise presentation, stocking, and in-stock conditions; execute planograms, pricing, signage, and promotional setups to Petco standards.
Assist with inventory activities, including restocking, cycle counts, inventory integrity, inventory paperwork, product replenishment, and shrink awareness.
Identify out-of-stocks, low inventory, merchandising issues, and other concerns, and communicate or escalate them to store leadership as appropriate.
Process transactions, refunds, and exchanges accurately and efficiently, including cashiering and point-of-sale transactions.
Model Petco’s selling behaviors and service expectations, and support sales initiatives and promotions to help achieve store goals.
Maintain a clean, organized, and visually appealing store environment and ensure compliance with company policies, procedures, and safety standards.