Key Holder

Petco • West Sacramento, CA

2d • Onsite

About The Position

The Key Holder is a trusted member of the leadership team who supports smooth daily store operations, exceptional customer service, and a safe, secure environment for pets, partners, and customers. The role supervises partners, opens and closes the store, and serves as a point of contact when store management is not present. It is suited to someone who enjoys leading on the sales floor, solving problems in the moment, and delivering a great customer experience.

The position is primarily performed in a Pet Care Center retail environment, with regular presence on the sales floor and frequent interaction with partners, customers, and pets. Most work takes place indoors, though occasional tasks may involve leaving the store for bank deposits, merchandise transport, or community events. Limited travel may be required for training, meetings, or community engagement. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of the role.

Requirements

• Previous retail experience is required.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail-oriented.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Ability to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
• Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.

Nice To Haves

• Key holder or supervisory experience.

Responsibilities

• Uphold Petco animal care standards and ensure the health, safety, and proper handling of animals.
• Promote a safe, welcoming environment for pets, pet parents, and partners, and follow animal welfare, safety, and store-operation policies and procedures.
• Deliver friendly, knowledgeable, and solution-oriented customer service; answer questions and resolve concerns promptly and professionally.
• Support and supervise store partners, provide guidance during assigned shifts, and help maintain productivity and positive morale.
• Assist with training new partners and reinforcing best practices on the sales floor.
• Open and close the store while following cash-handling, safety, and security protocols.
• Support daily store operations, including sales, task execution, and recovery.
• Maintain merchandise presentation and in-stock conditions, including planograms, pricing accuracy, signage, and promotional setups.
• Assist with inventory counts, product replenishment, cycle counts, inventory integrity, and required inventory paperwork; monitor shrink and escalate inventory issues.
• Identify out-of-stocks, low inventory, and merchandising issues and communicate them to store leadership.
• Process transactions, refunds, and exchanges accurately and efficiently.
• Act as the primary point of contact when store management is absent and escalate concerns appropriately.
• Support sales initiatives and promotions to help achieve store goals.
• Maintain a clean, organized, and visually appealing store environment and ensure compliance with company policies, procedures, and safety standards.

Benefits

• Opportunities to build leadership skills and grow your career.
• Collaborative, inclusive team culture.
• Purpose-driven work that makes a difference for pets and people.
• A stepping stone for future leadership opportunities.
• Petco Total Rewards include health and financial benefits, 401K, incentives, and PTO; details are available through the linked benefits overview.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed