Key Holder
About The Position
The Key Holder position at Montblanc in Honolulu is responsible for achieving individual sales objectives and developing customer relationships. This role involves maintaining the store's aesthetic quality, opening and closing the boutique, and handling communication with the corporate office and transfers in the absence of management. The Key Holder also ensures loss prevention procedures are followed. The company, Montblanc, has a rich history dating back to 1906 and is known for exclusive products like watches, jewelry, writing instruments, and leather goods, emphasizing culture, quality, design, tradition, and craftsmanship. Montblanc North America values diversity and inclusion, aiming to create a workforce that reflects its diverse clientele and communities.
Requirements
- Previous experience in retail sales; jewelry or high-end luxury product sales is preferred.
- Strong understanding of Customer Service needs and customer priorities.
- Ability to establish and maintain effective relationships with customers and gain their trust and respect.
- Excellent interpersonal, communication and computer skills are needed.
- Strong attention to detail with the ability to handle multiple tasks simultaneously.
- High school graduate or equivalent.
- Able to work open availability including nights, weekends, and holidays.
- Fluent in English and Spanish.
- Standing on the sales floor for 90% of the workday.
- Reaching to access product stored within cabinets or on shelves.
- Bending to access product stored within cabinets.
- Occasional need to use a ladder to reach product.
- Unpacking and/or lifting of large boxes that contain product.
Nice To Haves
- College degree preferred.
Responsibilities
- Achieve preset sales objectives.
- Develop network and clientele.
- Capture client information; consistently adding information to further promote boutique relationships and sales.
- Possess strong product knowledge of the various collections.
- Provide outstanding customer service.
- Develop a working knowledge of simple pen repair and after sales service techniques.
- Maintain the aesthetic quality of the store.
- Open/close boutique as required.
- Handles communication with corporate office in absence of management.
- Responsible for ensuring loss prevention procedures are followed according to protocol.
- Handle transfers in absence of management.
Benefits
- Company sponsored health, dental, drug, and vision programs.
- Income protection solutions including life insurance, disability benefits.
- RRSP program with employer match.
- Paid time off.
- Maternity leave top-up program.
- Access to the employee assistance program.
- Volunteer days off.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
