Key Holder

IT'SUGAR LLC•National City, CA

About The Position

IT’SUGAR is seeking a Retail Keyholder to deliver a fun, humorous customer experience while promoting the brand. The role includes providing customer service, supporting sales, maintaining and merchandising the sales floor, learning product information, and performing register duties. The Keyholder may also be responsible for opening or closing the store and supporting store operations and promotions.

Requirements

  • Must be at least 18 years old.
  • High school diploma or equivalent preferred.
  • Six months of experience in a similar retail role preferred.
  • Willingness to work a flexible schedule, including days, evenings, weekends, and holidays.
  • Ability to use a POS/cash register.
  • Ability to stand and walk for long periods; use hands to handle or feel; reach with hands and arms; and talk or hear.
  • Ability to lift or move up to 25 pounds independently and up to 50 pounds with assistance.
  • Ability to work alone or with minimal supervision.

Nice To Haves

  • High school diploma or equivalent.
  • Six months of experience in a similar retail role.

Responsibilities

  • Assist customers with requests and inquiries and follow the SUGARTAINMENT customer engagement model.
  • Keep the sales floor clean and organized while maintaining visual standards.
  • Operate the POS/register and properly cash out customers.
  • Follow up on customer requests for specific items and suggest additional products.
  • Explain product benefits, features, prices, quality, and value to support sales goals.
  • Maintain store cash-handling records.
  • Perform opening and closing procedures as needed.
  • Merchandise displays according to visual guidelines.
  • Assist with setup for special events and promotions.
  • Understand Loss Prevention policies and procedures and communicate Loss Prevention issues to the Store Manager.
  • Maintain sales floor, backroom, and restroom areas, including cleaning and mopping.
  • Represent IT’SUGAR’s values of being Positive, Playful, Present, and a Difference Maker.
  • Work enthusiastically and cheerfully with the team.

Benefits

  • Flexible scheduling
  • Career growth opportunities
  • Training and development
  • 30% employee discount
  • Perk Spot discounts on cell phone, travel, theme parks, and more
  • 401(k) with company match beginning the first of the month after 60 days of employment
  • Employee Assistance Program
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