Key Holder

Petco • West Seattle, WA

15d • Onsite

About The Position

The Key Holder is a trusted member of Petco’s leadership team who supports smooth daily store operations, exceptional customer service, and a safe and secure environment for pets, partners, and customers. The role supports store leadership by supervising partners, opening and closing the store, and serving as the primary point of contact when store management is absent.

The Key Holder helps uphold animal care standards, deliver friendly and knowledgeable service, maintain store presentation and inventory, execute sales initiatives, and follow company policies and safety procedures. The role is primarily based in a Pet Care Center retail environment and involves regular work on the sales floor, frequent interaction with customers, partners, and pets, and cashiering and point-of-sale transactions. Occasional duties may take place outside the store, such as bank deposits, merchandise transport, or community events. Limited travel may be required for training, meetings, or community engagement.

Requirements

• Previous retail experience is required.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail-oriented.
• Ability to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Flexible availability to support store operating hours, including evenings, weekends, and holidays.

Nice To Haves

• Key holder or supervisory experience.

Responsibilities

• Uphold animal care standards and ensure the health, safety, and proper handling of animals.
• Promote a safe and welcoming environment for pets, pet parents, customers, and partners.
• Follow policies and procedures related to animal welfare, safety, and store operations.
• Deliver friendly, knowledgeable, and solution-oriented customer service.
• Support and supervise store partners, help maintain productivity and morale, and provide guidance during assigned shifts.
• Assist with training new partners and reinforce best practices on the sales floor.
• Maintain a clean, organized, and visually appealing store environment.
• Open and close the store while following cash handling, safety, and security protocols.
• Support daily store operations, including sales, task execution, and recovery.
• Execute merchandising standards, including planograms, pricing accuracy, signage, and promotional setups.
• Assist with inventory activities, including restocking, cycle counts, inventory integrity, and inventory paperwork.
• Identify out-of-stocks, low inventory, and merchandising issues and communicate them to store leadership.
• Process transactions, refunds, and exchanges accurately and efficiently.
• Serve as the primary point of contact when store management is absent.
• Support sales initiatives and promotions to help achieve store goals.
• Maintain merchandise presentation and in-stock conditions to Petco standards.
• Assist with inventory counts, product replenishment, and shrink awareness; monitor conditions and escalate issues as needed.
• Address customer questions and concerns promptly and professionally, model Petco selling behaviors, and escalate concerns appropriately.
• Ensure compliance with company policies, procedures, and safety standards.

Benefits

• Purpose-driven work that makes a difference for pets and people.
• Opportunities to build leadership skills and grow your career.
• A collaborative, inclusive team culture.
• A strong stepping stone for future leadership opportunities.
• Petco Total Rewards includes health and financial benefits, 401K, incentives, and PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed